Engagement Manager II

One North is a digital experience agency that combines curiosity, scale, and agility to shape the future. As part of TEKsystems, a leading provider of business and technology services, we offer boutique solutions to solve complex problems. Our multidisciplinary teams of strategists, designers, and technologists excel in research and discovery, experience strategy, design, experience management, and technology implementation. Whether clients are establishing a vision for an experience or optimizing an existing one, we help businesses understand their audiences, design experiences, maximize technology, and bring their digital ideas to life. The world’s most successful companies rely on us to forge the future through electrifying work that sparks innovation and drives results. Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: Position Overview One North is seeking an Engagement Manager II to support production teams and lead the client relationship on specific engagements. Partnering with client stakeholders, internal skillset Leads and internal leadership groups, the Engagement Manager II will oversee the smooth movement of work while building strong and lasting client relationships. The ideal candidate will be client-facing, have exceptional project management skills, and a deep understanding of the digital marketing and technology space, as well as experience overseeing creative production processes. A detailed multitasker and lateral thinker, you thrive in a high-volume, multi-disciplinary environment. You enjoy problem-solving, identifying opportunities to improve efficiency and add value, and are at home managing your team to produce their best work. The ability to effectively communicate both up and downstream is a must, along with a results-oriented and positive attitude. The responsibilities below are not exhaustive and may require adjustment based on internal, and client requirements. The Engagement Manager II will ideally be based in the Chicago or San Francisco Bay area, but we are open to remote locations across the U.S. and Canada. Responsibilities • Main point of contact for both internal and client contact. • Manage and mentor a team of resources with various digital and/or creative skillsets and seniority levels. • Hold regular team meetings, ensuring deliverables are on-track, administrative tasks are complete and accurate, and risks are escalated as they arise. • Resource management in partnership with the Account and Recruiting team, including candidate selection, screening, hiring, onboarding, capacity planning, and performance management, as required. • Regularly review program and project workflows, to identify optimization opportunities and improve team performance. • Help develop methodologies to gather qualitative and quantitative data about the team and the work. • Create and lead regular business reviews together with senior management and/or operations, to summarize progress and align on future objectives with internal and client stakeholders. • Assist operations team to roll out initiatives, gather feedback, and create documentation and training materials, as needed. • Lead by example, participating in culture development and striving to maintain positive team morale. Qualifications • 6 or more years of experience as a digital or creative project manager working in a hands-on, fast-paced production environment (or equivalent). • Experience managing multiple direct reports including conducting annual reviews, performance feedback, and training. • Strong business acumen with the ability to develop a business case, gather requirements, and translate them into a customer solution when required. • Experience analyzing and estimating project scope, managing budgets and project burn. • Strong knowledge of Agile and Waterfall methodologies, production cycles, participating in creative reviews, kick-off calls, and project reviews with team stakeholders. • Excellent written and spoken skills (English language), experienced in presenting to clients and senior leadership. • The ability to manage expectations and build positive relationships. • Detail-oriented, process and deadline-driven with an ability to manage multiple projects. • Excellent time management, attention to detail, with the ability to multitask and problem solve autonomously in a calm and professional manner. • At ease operating in a 'test and learn' environment. • Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure. Job Type & Location This is a Permanent position based out of Chicago, IL. Pay and Benefits The pay range for this position is $105000.00 - $150000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Benefits are subject to change and may be subject to specific elections, plan or program terms. Our benefit plans include the following: · Medical, dental & vision · 401(k)/Roth · Insurance (Basic/Supplemental Life & AD&D) · Short and long-term disability · Health & Dependent Care Spending Accounts (HSA & DCFSA) · Transportation benefits · Employee Assistance Program · Tuition Assistance · Time Off/Leave (PTO, Paid Family Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 8, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.