Engineer, Cloud Engineering - R01570714

Engineer, Cloud Engineering Job requirements Experience Range: with at least 1 to 3 years of IT infrastructure experience, including hands-on exposure to Azure cloud operations and L1 production support Key Responsibilities: Deliver L1 support for Azure infrastructure and platform services in production and non-production environments, ensuring timely incident response and operational continuity Monitor Azure services, alerts, dashboards, backup status, and patch compliance using Azure Monitor, Log Analytics, and ServiceNow Perform initial triage and first-level troubleshooting for incidents involving Azure virtual machines, storage, networking, identity, and backup failures Maintain ServiceNow ticket hygiene by accurately categorizing, prioritizing, updating, and documenting tickets in line with SLAs Execute approved SOPs and runbooks for routine operational tasks such as service checks, backup verification, log collection, and patch readiness checks Assist with patching activities using Azure Update Manager, including compliance review, schedule tracking, and post-patching health checks under guidance Support vulnerability remediation by validating assets, updating status, and escalating blockers to senior teams Escalate incidents to L2/L3 teams with clear documentation of troubleshooting steps, impact, and evidence Required Skills: Azure virtual machines administration Azure storage accounts and disks management Azure Active Directory and RBAC configuration Azure Monitor and Log Analytics ServiceNow ticketing and workflow management Azure backup and recovery validation Azure Update Manager and patch compliance Basic PowerShell scripting or Azure CLI usage Azure network security groups and virtual networks Preferred Skills: Familiarity with Azure Data Catalog Exposure to Azure Event Hub Basic understanding of Azure Migration tools Desired Qualifications: Bachelor's degree in Computer Science, Information Technology, or a closely related discipline Microsoft Certified: Azure Fundamentals or Azure Administrator Associate ITIL Foundation Certification