Engineering Manager - AI

About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role Intermedia is looking for a Manager, Software Development to lead our AI Insights engineering team. In this role, you will lead a team of software engineers responsible for building the services and capabilities that transform product, customer, and AI-generated data into meaningful, actionable insights. You will be accountable for the team's people, execution, engineering quality, and delivery while partnering closely with Product, AI/ML, Data, DevOps, and other engineering teams. You will help translate our AI investment strategy into an executable engineering roadmap, create an environment where engineers can do their best work, and ensure the team delivers secure, scalable, reliable solutions that create measurable value for our customers and business. This role is ideal for an engineering leader who combines strong software development experience with effective people leadership and is excited about building teams and products in a rapidly evolving AI environment. What You Will Be Doing • Lead and develop a team of software engineers responsible for delivering AI-powered analytics and insights capabilities. • Own the team's execution across the software development lifecycle, from requirements and technical design through development, testing, deployment, and ongoing production support. • Partner with Product, AI/ML, Data, and business stakeholders to translate product strategy and customer needs into clear engineering priorities and deliverables. • Work with technical leaders and engineers to establish sound architecture and engineering approaches for scalable backend services, APIs, data processing, and AI- enabled applications. • Drive predictable delivery by establishing clear priorities, managing dependencies, identifying risks, and removing obstacles that impact team execution. • Ensure solutions meet appropriate standards for quality, scalability, reliability, performance, security, observability, and maintainability. • Establish and reinforce strong software engineering practices, including code reviews, automated testing, CI/CD, documentation, monitoring, and production readiness. • Foster effective collaboration between software engineers, AI/ML engineers, data engineers, product managers, and other technical teams.• Ensure AI-generated insights and supporting services are integrated effectively into production products and customer experiences. • Monitor team and system performance, identify opportunities for improvement, and drive continuous improvement in engineering effectiveness and operational reliability. • Establish clear goals and expectations for team members and provide regular coaching, feedback, and performance management. • Support the professional development and career growth of engineers through ongoing coaching, development planning, and meaningful opportunities to expand their skills. • Recruit, interview, onboard, and retain high-performing engineering talent. • Build an inclusive, accountable team culture that encourages ownership, collaboration, experimentation, and continuous learning. • Help the team navigate ambiguity and rapidly evolving technologies while maintaining disciplined engineering and delivery practices. • Stay current with emerging developments in AI, analytics, data platforms, and software engineering and help determine where new technologies can meaningfully improve Intermedia's products or engineering practices. What You Will Bring to the Role • Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 8+ years of professional software development experience , including experience leading or managing software engineers. • Demonstrated experience leading engineering teams responsible for developing and operating production software. • Strong technical foundation in backend software development, APIs, distributed systems, cloud architectures, and modern software engineering practices. • Experience managing software development through the full lifecycle, including planning, design, development, testing, deployment, and production operations. • Demonstrated ability to manage priorities, dependencies, risks, and delivery across complex technical initiatives. • Experience setting goals, providing feedback, coaching engineers, and supporting individual performance and career development. • Experience recruiting, interviewing, and onboarding software engineering talent. • Ability to partner effectively with Product Management and translate product and business objectives into engineering plans. • Strong understanding of software quality, testing, CI/CD, observability, reliability, and operational excellence. • Working knowledge of cloud platforms such as AWS or Azure and modern cloud-based application architectures. • Strong problem-solving and decision-making skills with the ability to balance technical quality, delivery speed, customer needs, and business priorities. • Excellent communication, presentation, and interpersonal skills with the ability to work effectively across technical and non-technical teams. • Experience working with Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.