Engineering Operations AA-13

We are seeking an Engineering Operations professional to support our Technology organization across Product, Engineering, and Data. This is a hands-on, cross-functional role focused on improving operational efficiency, leading internal initiatives, and driving scalable processes that help technical teams operate more effectively. You'll work closely with leadership and cross-functional teams to turn strategic ideas into structured plans, implement operational improvements, and coordinate initiatives that enhance collaboration, visibility, and execution across the organization. RESPONSIBILITIES Own recurring operational processes across the Technology organization. Lead cross-functional operational initiatives from planning through execution. Design and improve internal workflows, documentation, and playbooks. Coordinate projects across Product, Engineering, and Data teams. Track operational metrics, team health, and project progress. Support review and performance processes by organizing operational inputs. Identify process improvements and drive adoption across teams. Maintain documentation, templates, and standardized procedures. Communicate effectively with technical and non-technical stakeholders. Continuously improve operational efficiency and scalability. REQUIRED EXPERIENCE & QUALIFICATIONS Experience in Engineering Operations, Product Operations, Program/Project Management, or Technical Operations. Experience leading cross-functional operational projects from planning to delivery. Strong systems thinking and process improvement skills. Experience working with Product, Engineering, or Data teams. Strong analytical and organizational skills. Ability to manage multiple concurrent initiatives. Experience using project management and documentation tools (e.g., Jira, Linear, Asana, Notion, Confluence). Ability to understand technical concepts and coordinate technical initiatives. Excellent written and verbal communication skills in English. PREFERRED EXPERIENCE Technical or engineering background. Basic SQL, scripting, or no-code/low-code automation experience. Experience supporting software engineering, product, or data organizations. Experience designing onboarding programs or internal enablement content. Experience building dashboards and operational KPIs. Experience in remote or distributed organizations. Familiarity with AI-assisted productivity and workflow automation tools.