Join our fast-growing company as an English+Spanish speaking Inspector/Customer Support Representative with C1 level of English language and C1 level of Spanish language.
It is a remote full-time position.
Schedule: Wednesday to Sunday 9 am to 6pm PST (1 hour break )
Starting date: ASAP
At Mindy Support you have great opportunity to get:
- Experience in the international company working with people around the globe;
- Compensation : $750 during 3 months of probation; $850 (after trial period) + 50$ bonus for KPIs | A Loyalty Bonus is offered based on the achievement of KPIs and attendance requirements. The bonus increases over time in recognition of consistent performance, reliability, and tenure..
- Training will be provided by the company and the client;
- Dynamic work in a young team of like-minded people;
- Management's attention, support and motivation.
The Vehicle Inspector role provides vehicle inspections for customers. Vehicle Inspectors will work in an online environment to provide vehicle inspections via video chat. Having live interaction with
ride share drivers, those with good customer service skills, ability to multitask and can
learn quickly will excel in the Vehicle Inspector role.
AREAS OF FOCUS
- Customer Service
- Vehicle Inspections
- Internal communication
RESPONSIBILITIES:
- Initiate video calls with drivers at their scheduled appointment time.
- Camera must remain on during all inspections with the company background
applied. Maintain a professional appearance; casual but neat attire is required.
- Explain the inspection process clearly and concisely.
- Answer basic questions related to the inspection or redirect to the appropriate team
when necessary.
- Verify the driver’s identity and confirm their inspection request.
- Guide the driver step-by-step in positioning their phone or camera to show the
necessary parts of the vehicle.
- Exterior and interior of the vehicle (including tires, lights, mirrors, seat belts, horn,
and other key points)
- Observe and assess the condition of each required inspection point to determine
whether the vehicle meets compliance standards.
- Communicate the pass/fail result to the driver and provide a brief explanation if the
vehicle fails.
- Record the inspection outcome (Pass, Fail, or No-Show) in the internal system
immediately after the appointment.
You are our perfect candidate if you are:
- A good communicator, excelent English speaking and writing;
- C1 level of Spanish language
- C1 level of English language
- Rideshare inspection knowledge a plus
- Able to multitask with attention to detail
- Customer service experience
- Good with technology
- Able to work alongside team members in an online environment
- Inspectors must have their own computer, smartphone and strong wifi service
- Are client-oriented and attentive to details, have active listening skills, problem solver, hard-
working, team-player.
- Self-employment. We will sign a contract with you as with independent businessman;
- You can work from home, don’t be distracted;
Mindy Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.
We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.
We will be glad to welcome you to our team. Grow your career with Mindy Support!