Enrollment Counselor

About SFBU San Francisco Bay University (SFBU), a small-sized nonprofit, WASC-accredited university situated in the heart of Silicon Valley in Fremont, California, seeks an innovative and experienced enrollment professional to serve as an Undergraduate Enrollment Counselor. SFBU is a new and rebranded university currently offering degrees in computer science (BS, MS), electrical engineering (MS), business (BABS/MBA), and professional educational programs. SFBU aims to offer inclusive, innovative, and inspirational education for lifelong careers. At SFBU, students come first. We prioritize students’ needs by fostering personal engagement between faculty, staff, and students. We are committed to providing affordable quality education with a deep commitment to diversity, equity, inclusion, and social justice. Position Overview: Reporting to the Director of Enrollment and Associate Director of Enrollment, the Enrollment Counselors play a vital role as Enrollment team members, actively involved in recruiting and enrolling students through visiting high schools, events, and community organizations for information sessions, attending college fairs and workshops, and coordinating or participating in additional programming as needed. This is a full-time, exempt position with hybrid eligibility of up to two remote days per month. Primary Responsibilities: ● Advise prospective applicants regarding application processing and eligibility requirements. ● Obtain all required documents for application review in a timely manner. ● Assure accurate and detailed evaluation of regular and transfer applications for admission, including checking thoroughly for completeness of file; completion of all prerequisite courses; and grade point average calculations. ● Actively recruit, engage, and enroll students into SFBU’s undergraduate programs. ● Oversee designated regions with responsibilities that include both local and out-of-state travel. ● Coordinate and implement outreach and yield activities, both virtually and in person. ● Gather, analyze, and report data on assigned regions/populations to identify trends and provide regular updates on the admissions funnel and recruitment/yield activities. ● Participates in admissions events that accommodate and prioritize our prospective student and family schedules and availability. ● Demonstrates a thorough understanding and alignment with the university’s mission, vision, and values. ● Stays current on the university’s academic programs, support services, and co- curricular offerings. ● Provides exceptional customer service by promptly responding to inquiries/requests, providing clear and accurate information, and maintaining positive relationships. ● Collaborates with faculty, staff, alumni, students, high school and community college teachers and counselors to coordinate recruitment efforts. ● Counsels and guides applicants through admission policies and procedures. ● Offers solutions to applicant inquiries and concerns regarding admission. ● Evaluate applications for admission and follow up with applicants. ● Assists in the creation of promotional materials for admissions programs and activities. ● Maintains strict confidentiality of records, correspondence, and sensitive information. ● Other duties and responsibilities as assigned. Minimum Qualifications : ● Bachelor's degree required. ● 3-4 years of direct admissions experience; related experience; or equivalent combination of experience, training, and/or education; ● Must be able to travel in-state and out-of-state. Will be required to work evenings and weekends as well as extended hours during peak periods. Knowledge Skills and Abilities: ● Demonstrated strong commitment to diversity, equity, inclusion, social justice, and belonging. ● Customer service orientated with a high level of professionalism. ● Ability to follow procedures methodically and demonstrate strong attention to detail. ● Comfortable with public speaking and knowledge of addressing diverse audiences. Salary Range: $71,000 -$81,000 per year, DOE. Work Environment & Physical Demands: ● Must be able to lift and carry up to 20 lbs. ● The employee is required to crouch, walk, reach, grasp, carry, and push. ● The employee is occasionally required to sit or stand for long periods. Please submit a cover letter and your resume to be considered for this position. This position description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities required by the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice. SFBU is an Equal Opportunity / Affirmative Action Employer: SFBU is committed to providing equal employment opportunities for all employees and applicants for employment. SFBU does not discriminate in employment opportunities or practices based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other characteristic protected by law.