Enterprise IT Technician I

Vālenz ® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible. About This Opportunity: As an Enterprise IT Tech, you’ll provide remote IT support for staff and executives, ensuring a smooth and positive user experience. You’ll troubleshoot hardware, software, and system issues; manage and escalate support tickets; and administer Microsoft 365, Intune, Teams Voice, and other cloud services. You’ll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery. Things You’ll Do Here : Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions. Monitor and resolve IT support requests through the internal ticketing system. Escalate tickets to higher-level technicians and other teams as needed. Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access. Support administration of Microsoft Intune, Microsoft 365, and Teams Voice. Contribute to account management in systems such as EntraID, Active Directory, and other cloud services. Install, configure, and repair computer hardware and software. Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources. Help migrate and update IT documentation into new platforms. Collaborate with business units to ensure IT solutions meet needs and align with business objectives. Participate in a rotating on-call schedule to support critical after-hours IT issues. During your assigned week, you'll respond to urgent requests outside of normal business hours. Additional compensation is provided for on-call coverage. Perform other duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties. What You’ll Bring to the Team : 2+ years of experience in a support technician role, with both on-site and remote support responsibilities. Experience providing IT support in a fast-paced, fully remote environment. Strong knowledge of Active Directory and Office 365 administration. Experience supporting and administering Five9. Proficiency with Microsoft Windows and applications, as well as Apple iOS and Android. Strong problem-solving skills with the ability to work well under pressure. Excellent communication skills to explain technical concepts to non-technical users and collaborate with cross-functional teams. Ability to work independently and as part of a team. A plus if you have: Knowledge of infrastructure components such as servers, storage systems, networks, and virtualization technologies. Experience with Microsoft Azure, Active Directory, and Microsoft Intune (MDM/RMM). Experience with command-line tools. Microsoft 365 Certification. Experience in customer service or hospitality. Where You’ll Work: This is a fully remote position, and we’ll provide all the necessary equipment! Work Environment: You’ll need a quiet workspace that is free from distractions. Technology: Reliable internet connection—if you can use streaming services, you’re good to go! Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software. Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA. Why You'll Love Working Here Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare . With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do. Benefits Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card. Spending account options: HSA, FSA, and DCFSA 401K with company match and immediate vesting Flexible working environment Generous Paid Time Off to include vacation, sick leave, and paid holidays Employee Assistance Program that includes professional counseling, referrals, and additional services Paid maternity and paternity leave Pet insurance Employee discounts on phone plans, car rentals and computers Community giveback opportunities, including paid time off for philanthropic endeavors At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.