Entry Level Policyholder CSR – WFH

Remote Client Service Representative Company: AO (American Income Division) Work Arrangement: 100% Remote (U.S. Residents Only) About the Role 100% Remote | Flexible Schedule | Training Provided Are you an enthusiastic, hardworking, and people-focused professional looking for a meaningful remote career? AO is seeking motivated individuals to join our team as Remote Client Service Representatives . This opportunity is ideal for professionals who enjoy helping others, building strong relationships, and delivering exceptional customer service while working from home. Whether you're beginning your career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed. No prior insurance experience is required. Our mission is simple: "To protect every child and serve all working people." Every day, our representatives help working families better understand and access the benefits available to them while building rewarding long-term careers. About AO For more than 70 years , AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we are committed to developing professionals through mentorship, continuous learning, and performance-based career advancement. What You'll Do As a Remote Client Service Representative , you'll work directly with clients who have requested information regarding their benefits and coverage options. Client Responsibilities Meet with clients virtually through Zoom and phone appointments Answer questions regarding available benefits and coverage options Explain products and services clearly and professionally Assist clients with applications, enrollment, and policy updates Provide ongoing customer service and follow-up communication Build strong, long-term client relationships Maintain accurate client records and documentation Professional Development Participate in structured virtual training and coaching Develop communication, customer service, and leadership skills Learn industry products, systems, and best practices Collaborate with a supportive remote team Continue growing through mentorship and professional development What We Offer 100% Remote Work Work remotely from anywhere within the United States Flexible scheduling after training No daily commute Modern virtual work environment Weekly Pay & Performance Incentives Weekly performance-based compensation Performance bonuses Recognition opportunities Career advancement based on performance Professional Growth Comprehensive onboarding and training Weekly virtual coaching sessions Leadership mentoring Ongoing professional development Promotion from within Benefits Medical reimbursement program for qualifying representatives Company-supported life insurance Residual income opportunities Union-supported work environment Leadership conferences and development events Advanced virtual technology and collaboration tools What We're Looking For Successful candidates typically demonstrate: Excellent communication and active listening skills Strong problem-solving abilities Positive attitude and willingness to learn Self-motivation and accountability Ability to work independently while collaborating remotely Strong work ethic and commitment to delivering exceptional client service Professionalism, integrity, and attention to detail Helpful Experience (Not Required) Experience in any of the following areas is beneficial: Customer Service Client Relations Healthcare Retail Hospitality Education Administrative Support Call Center Operations Sales No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are eager to build a rewarding long-term career. Requirements Must be at least 18 years of age Must be legally authorized to work in the United States Must be physically located within the United States Computer or laptop Reliable high-speed internet connection Webcam and microphone capability Quiet, professional workspace Interview Process Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team. All interviews are conducted virtually through Zoom to provide a convenient and accessible hiring experience. Ready to Join Our Team? If you're looking for a flexible work-from-home career where you can help families, grow professionally, and make a meaningful impact every day, we'd love to hear from you. Apply today and begin building a rewarding future with AO. Work From Home. Help Families. Grow with Purpose. 🚀