Escalation Specialist - 85286

Now Hiring: Customer Complaint Resolution Specialist (SPOC Team) | Chandler, AZ Looking for professionals with strong customer service, communication, and problem-solving skills to join a leading financial services organization! Location: Chandler, AZ (2800 S Price Rd) Pay: $25/hour Contract: 12-Month Contract-to-Hire Hybrid Schedule: Alternate weeks of 5 days in-office and 5 days remote (100% onsite candidates also welcome) Training Minimum 4 weeks onsite 7:00 AM - 4:00 PM Regular Schedule Monday - Friday 8:00 AM - 5:00 PM What You'll Do As a member of the Single Point of Contact (SPOC) Team , you'll serve as the primary contact for customers with active complaint cases. This role focuses on customer communication and case management throughout the complaint resolution process. Key responsibilities include: Handling inbound and outbound customer calls Providing complaint status updates and resolution decisions Gathering information and documenting customer interactions Managing complaints through a web-based case management system Reviewing complaints for regulatory and compliance considerations Responding to escalated customer concerns Partnering with internal teams to ensure timely issue resolution What We're Looking For Strong customer service experience Excellent communication and documentation skills Ability to handle escalated situations professionally Experience working in regulated environments is a plus Strong attention to detail and organizational skills Interested? Apply today! Experience Level Intermediate Level #PriorityWest26 Job Type & Location This is a Contract to Hire position based out of Chandler, AZ 85286. Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Chandler,AZ 85286. Application Deadline This position is anticipated to close on Sep 3, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.