Estate Manager (Onsite)

Estate Manager (Onsite) Join our team as an Estate Manager! Oversee one residential estate, manage budgets, implement maintenance plans, and provide outstanding service. Take your career to the next level with Encore! Click here to apply We usually respond within a week At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own. The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference. The Role An exciting opportunity has arisen for a dynamic and highly capable Estate Manager to take ownership of one of our flagship London developments. Based on-site four days a week, you will lead the management of a large and diverse residential estate, playing a central role in its operational and financial success. This is a high-impact position where your expertise in financial management will be essential—overseeing budgets, controlling expenditure, maximising value, and ensuring strong financial governance across the estate. Alongside this, you will coordinate maintenance operations, optimise resources, and build trusted relationships with residents and the client. This role is ideal for someone who thrives on financial accountability, operational excellence, and delivering exceptional service while driving efficiency and long-term value. What You’ll Do: Milestone Management: Ensure cyclical tasks and reactive works are completed on time and achieve Key Performance Indicator (KPI) targets. Financial Oversight: Prepare and manage annual budgets, generate purchase orders, and monitor income and expenditure for financial health. Maintenance Management: Implement and oversee planned maintenance schedules, conduct site inspections, and ensure timely resolution of maintenance issues. Customer Service Excellence: Maintain strong client relationships, lead meetings, and resolve resident inquiries and complaints with professionalism and diplomacy. What You’ll Bring: A degree or equivalent education, with TPI Part 1 certification essential. 5+ years of relevant management experience, ideally in estate or property management. Strong financial acumen, including budget management and cost control. Excellent communication and interpersonal skills, with a focus on customer satisfaction. Why Work with Us? : Great Team Environment : You’ll be part of a friendly, supportive team that works hard and has fun along the way. Growth Opportunities : We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career. Competitive Salary & Perks : We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued. At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients. Department Estate Management Role Estate Manager Locations London Remote status Hybrid Employment type Full-time About Encore As property professionals, we created Encore in 2004 following our own experience of receiving poor management and the difficulty of finding a managing agent with the right aptitude and attitude. We chose the name Encore because it symbolises a great performance - which is what we strive to deliver. From the beginning we've adopted the philosophy of ‘taking care of your property as though we live there'. Residential management is a people business. Professional, experienced and friendly, our people make the difference. Our people bring our values to life every day and help make places better. Quite simply, we have the right people, expertise, systems, scale and culture to be the perfect next home for you. Founded in 2004 Co-workers 700