EU Sales Support & Events Specialist

Company Description

About Maternal Newborn Health Innovations (MNHI)

Maternal Newborn Health Innovations (MNHI) is a public benefit corporation mobilised to help caregivers throughout the world reduce avoidable pain, harm and mortality to mothers and newborns during childbirth. MNHI is developing the OdonAssist™ inflatable device for assisted vaginal births, designed to enable a gentler and safer way for obstetricians to assist the birth of newborns during circumstances of prolonged, complicated second-stage labour. This is the first truly new and innovative birth assistance device in more than a century. OdonAssist has been in development for over ten years, with approximately $25 million in investment to bring it to the commercialisation stage. It has been thoroughly tested in simulated and human clinical studies. OdonAssist has received CE certification and is available for sale to selected hospitals in Italy, the UK, France, Spain and Germany. MNHI will begin commercialising OdonAssist in other countries and jurisdictions worldwide once local regulatory approvals and clearances have been obtained.

https://mnhi.com/

Each year, approximately 285,000 women die from pregnancy-related causes, and ten million more experience severe complications from childbirth. Additionally, over two million newborns die each year, and there are a similar number of stillbirths. Approximately 25% of newborn mortality and 50% of stillbirths occur during the process of childbirth. Maternal and newborn health outcomes are primary areas of focus for governments and health agencies, and key areas of unmet need for innovation in the medical device space.

About the role:

We are looking for a EU Sales Support & Event Specialist to support our growing commercial activities across Europe for OdonAssist. This role is ideal for someone with experience in customer relationship management or sales support within a medical or healthcare environment, who enjoys building trusted relationships with existing customers, coordinating training and congress logistics, and delivering administrative and sales support.

This is a remote role focused on coordinating training and congress logistics and providing defined admin support to the commercial team, rather than pure business development.

You will be working across multiple European markets (France, UK, Italy, DACH, Spain, for now). This role reports to the VP Europe, but will collaborate closely with the whole commercial team.

This is a remote role based in Europe. We do not provide visa sponsorship.

DUTIES AND RESPONSIBILITIES

Sales Conversion Suppot

Support the commercial team on the back end in progressing leads and opportunities through to conversion:

· Prepare quotes, proposals, and order documentation to help close sales efficiently,

· Complete supplier forms as requested,

· Support customer onboarding documentation,

· Liaise with Customer Care on specific support requests,

· Other as requested.

Training and Congresses Coordination

· Plan, schedule, and coordinate OdonAssist training sessions for customers and internal teams,

· Support CAMs with congress and event organisation, applying the same coordination skills used for training logistics,

· Manage manikins availability and non-sterile devices shipments, for training and product demonstrations,

· Maintain training materials, certifications, and attendance records with inputs from the Commercial team,

· Maintain and improve customer feedback forms and processes.

Customer Relationship Management

· Build and maintain strong, trusted relationships with key customers already using OdonAssist across Europe,

· Monitor customer satisfaction and proactively address issues to strengthen long-term partnerships

· Be our CRM wizard to extract data and spot patterns or improvement options

· Work closely with commercial, clinical, and operations teams, under the direction of the VP Europe, who assigns support priorities across accounts and projects

· Act as a coordination point between internal teams and external stakeholders where needed.

REQUIREMENTS

3–5 years of experience in:

· Customer relationship management or sales support in a medical or healthcare environment, or

· A sales role with strong customer-facing and coordination exposure

Nice to have:

· Experience in maternal health, obstetrics, or related medical fields

· Previous experience coordinating training programmes or supporting product launches

· Background transitioning from sales into a customer success or sales support role

· Fluency in English required. Spanish, German, French or any other EU languages are an asset,

· Strong relationship-building skills internally and externally,

· Ability to manage multiple moving parts simultaneously, training calendars, equipment allocation, attendee lists, across countries, keeping track of what's committed where without conflicts or gaps,

· Highly organised with strong attention to detail,

· Comfortable managing multiple customers, sales opportunities, and training schedules simultaneously.