Description
Provide genuine and extraordinary service to all guests inquiring about an event. Utilize sales and negotiation skills to upsell and book events. This is a full time hybrid position both remote and onsite for events when applicable.
Duties, Responsibilities and Requirements:
Field all inquiries through email and/or voicemail within 24 hours
Manage the full life cycle of events, including menu selection, entertainment, decor, execution etc.
Handle overall event administration, including BEOs in TripleSeat and direct communication with leadership, and lead follow up
Provide a personalized touch for each event based on the event/host that goes beyond the ordinary.
Maintain TripleSeat account ,including templates, menus, pricing etc
Maintain events tracker
Attend regular meetings with leadership to review upcoming BEO events
Send thank you emails, gifts, and feedback requests to all BEOs post event
Follow up, nurture and maintain relationships with past event hosts for booking recurring and future events
Manage event supplies (linens, catering platters, decor etc)
Attend networking events and off-site marketing to generate leads
Develop and implement sales plans to achieve revenue targets for events, partnerships, and ticketed events (ex: St. Patrick’s Day, Superbowl, NYE etc,)
Work with Marketing/GM to develop promotional materials and specialty packages for ticketed events
Have team-oriented mindset to work effectively with marketing, operations, and other internal teams
Oversee the assigned location’s inventory and timeline of promo materials (Bathroom Flyers, check presenters etc)
Develop and implement outreach strategies to generate leads through various channels, including networking events, seeking out event planners and building relationships with local businesses
Requirements
Event Planning Experience
Sales Experience
Restaurant & Hospitality Environment Preferred