Executive Admissions Representative - Bilingual English/Spanish

Executive Admissions Representative American Public University System American Public University System (APUS) has a long-standing history of offering quality online education to working adults looking to make a difference in business, healthcare and government settings. We are growing our team that provides high-touch service, supporting student enrollment into American Public University (APU) into our affordable and career-focused online programs. In this role, the Executive Admissions Rep will be responsible for engaging new students considering enrollment into programs at APU. The Executive Admissions Coach engages with students in a consultative conversation, seeking to understanding their objectives and by providing the right solutions to help them reach their goals. The Executive Admissions Coach will also work with students to provide guidance through the enrollment process up to and including required documents, transfer credit awards, degree plan navigation, payment options, and matriculation at the start of their session. The success of our student’s future starts with the Executive Admissions Coach who will guide our students on a path to achievement! This role requires the ability to speak English and Spanish fluently. A skills proficiency test will be included as a part of the hiring process for this role. Responsibilities: Acts as the first point of contact for prospective students considering enrollment at APUS. Engages prospective students via phone and email about their future with the goal of enrollment into APUS. Demonstrates sensitivity and ability to effectively relate to and work with prospective students from diverse backgrounds. Conducts consultative conversations with prospective students to assess needs and showcase the benefits of an APUS education. Based on information obtained during the consultative discussion, presents tailored solutions to students and when applicable facilitates enrollment into the University. Meets and exceeds targeted goals and metrics as provided by department leadership. Acts as a concierge, connecting students to the appropriate departments for document collections, registration, funding, transfer credit, and degree solutions. Provides regular follow-ups to prospective students promptly and efficiently, utilizing phones and other electronic means. Protects the privacy of students' accounts through compliance with federal student privacy laws (FERPA). Evaluates academic records and documents of prospective students for admission to APUS. Manages and updates prospective student information in Customer Relationship Management (CRM) and other software applications. Collaborates with co-workers and other departments, such as Financial Aid, Academic Advising, the Registrar, and other departments as necessary. Per the US Department of Education Program Integrity Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities. Work Schedule/Start Date: In this full-time remote role, the Executive Admissions Rep may work a variety of shifts ranging from 9am-5:30pm or 12:30 pm to 9:00 pm Monday through Friday and 9:30 am to 6:00 pm on Saturdays (all in EST). This is a remote position that requires a high-speed Internet home connection and a dedicated workspace. Requirements: 5 years of online admissions experience working with adult students in a sales oriented/consultative focused role with a track record of meeting and/or exceeding metrics. Self-driven and comfortable making multiple outbound calls per day (high volume) to generate interest, qualify students and drive the enrollment process Bachelor's degree is required Bilingual English/Spanish is required Salesforce knowledge preferred Excellent verbal and written communication skills with a strong phone presence Passion and enthusiasm for helping and empowering others to succeed. Demonstrated ability to succeed as an individual contributor that can meet deadlines. About Us: American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. Pay Transparency Statement If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected]