Exemptions Supervisor

IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE ADMINISTRATIVE MANAGER CIVIL SERVICE TITLE OR ARE REACHABLE ON THE CURRENT PROMOTIONAL EXAM NO. 1552. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE OR INDICATE YOUR LIST NO. FOR EXAM NO. 1552. NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Property Exemptions Administration (PEA) oversees and executes property tax benefits for a diverse array of entities and individuals. PEA’s core responsibilities encompass the examination, processing, and management of applications for exemptions and abatements. These benefits extend to commercial and industrial properties, residential multi-family construction, new one- to two-family construction, government entities, and non-profits, as well as renters and homeowners, including members of the clergy, seniors, people with disabilities, and veterans. PEA is committed to ensuring the accessibility of property tax benefits for all eligible constituents. The Property Division is seeking an experienced and motivated individual to serve as an Exemptions Supervisor for the Property Exemptions Administration (PEA) office. The selected candidate will supervise processing teams responsible for administering property tax benefit programs such as the Senior Citizen Homeowners' Exemption (SCHE), Disabled Homeowners' Exemption (DHE), Veterans Exemption, Veterans Homeowners Exemptions and the Cooperative and Condominium Property Tax Abatement. The ideal candidate will bring a background in property assessment, valuation, as well as familiarity with how these components impact eligibility for real property tax benefits. This position offers an opportunity to lead operational improvements and deliver meaningful service to New York City property owners. Reporting to the Director of Homeowner Tax Benefits (HTB), the selected candidate’s duties and responsibilities will include, but not be limited to the following: - Supervise teams responsible for reviewing and processing applications for various property tax exemptions and abatements. - Apply knowledge of property tax classifications, building classes, and valuation principles to ensure accurate eligibility determinations. - Perform specialized benefit actions, including, when necessary, the removal or correction of exemptions and abatements, processing of co-op/condo unit changes, and resolving complex error reports. - Monitor and manage workflow to ensure timely processing of applications and high-quality decision-making. - Assist with training and help develop and maintain training guides on program requirements, policy changes, and system enhancements to processing staff. - Conduct periodic quality assurance reviews and implement improvements to maintain compliance and accuracy. - Collaborate with unit supervisors, customer service teams, and senior management to identify trends, resolve escalations, and inform operational policy. - Generate and interpret processing data and reports to monitor performance and forecast workload impacts. - Partner with system developers and business analysts on testing and implementation of new IT tools and enhancements within interfaces like the Property Tax System (PTS), Electronic filing (SmartFile), CRM etc. - Engage with internal and external stakeholders, including cooperative and condominium managing agents, to facilitate proper benefit application and reporting. - Participate in the drafting and coordination of taxpayer communications, including notices and outreach materials. - Lead or support special projects to improve program administration or respond to emerging agency needs. - Monitor, rate and evaluate staff performance and manage disciplinary matters as warranted including holding conferences with staff regarding disciplinary problems, noncompliance with programmatic directives and agency policies. Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title. ADM MANAGER-NON-MGRL FRM M1/M2 - 1002C 1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.