Experience Strategy and Transformation Principal

Become a part of our caring community The Experience Strategy & Transformation Principal for Group Specialty Products is a senior role within the Product Delivery organization, accountable for shaping, aligning, and accelerating end-to-end product experiences across Group Specialty lines of business. This role partners closely with Product, Technology, Operations, and Business leaders to ensure that product strategies, delivery roadmaps, and operating models are grounded in a clear business architecture and deliver measurable value to customers, brokers, and internal stakeholders. The Experience Strategy & Transformation Principal brings deep expertise in experience-led transformation, product operating models, and enterprise business architecture to guide complex, cross-product initiatives. This role influences outcomes across multiple portfolios by translating business strategy into coherent product capabilities, value streams, and delivery execution. Key Responsibilities Experience & Product Strategy Lead experience strategy and transformation initiatives across Group Specialty products, ensuring alignment with enterprise goals, customer needs, and regulatory requirements. Partner with Product Management and Product Delivery leaders to define experience-driven product strategies, outcomes, and success metrics. Champion a consistent, scalable approach to experience design across Group Specialty offerings, balancing innovation with operational feasibility. Collaborate and work directly with Director, AVP, and VP level leaders across business and IT Product Delivery Alignment Embed experience strategy into the Product Delivery lifecycle, influencing intake, prioritization, roadmap planning, and execution. Collaborate with delivery teams to ensure initiatives are structured around clear customer journeys and measurable outcomes. Act as a strategic advisor to Product Owners, Delivery Leads, and Program leaders on complex, multi-year initiatives. Business Architecture & Capability Modeling Define and maintain business capability models for Group Specialty products, ensuring clarity on what the business does today and what capabilities are required for future-state strategies. Define and maintain 3-5 year strategic roadmap for Group Specialty Map customer and operational experiences to underlying business capabilities, value streams, and enabling technologies. Partner with Enterprise Architecture and Technology teams to ensure business architecture informs solution design, sequencing, and investment decisions. Identify capability gaps, redundancies, and dependencies across products to inform roadmap decisions and transformation priorities. Transformation Leadership Lead experience and operating model transformations that span multiple products, functions, or platforms. Advise senior leaders on trade-offs, sequencing, and change impacts related to experience, delivery, and architecture decisions. Be a subject matter expert on experience strategy, product operating models, and business architecture best practices. Executive Influence & Governance Provide strategic guidance and recommendations to senior executives on initiatives of significant scope and complexity. Support portfolio-level governance by ensuring initiatives align to defined capabilities, value streams, and strategic outcomes. Communicate complex concepts clearly to both technical and non-technical audiences. Use your skills to make an impact Required Qualifications Bachelor's degree required; Master's or Doctorate preferred in Business, Technology, Design, or related field. 10+ years of experience in product strategy, experience transformation, product delivery, or enterprise transformation roles. Demonstrated experience working within Product Delivery or Agile product organizations at scale. Strong background in business architecture, including capability modeling, value streams, and experience-to-capability alignment. Proven ability to influence without authority and operate effectively as a senior individual contributor. Preferred Qualifications Experience in insurance, financial services, or regulated industries strongly preferred; Group or Specialty products. # LI-KR1 Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $150,000 - $206,300 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 08-22-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. --- Questions: -

Please answer the questions below.

- Have you ever worked for Humana Inc. and/or its affiliates and subsidiaries (collectively “Humana”) before as an Associate, Intern, or Contractor/Temporary Worker? - Yes - No - Are you legally authorized to work in the United States? - Yes - No - Will you now or in the future require immigration sponsorship by our company to attain or maintain your employment eligibility (e.g., H-1B, E-3, TN, 0-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency)? - Yes - No - Do you reside in the location for this job posting or within commutable distance? - Yes - No - What are your salary expectations for this job? - Please explain your reason for leaving your current or last position. - Have you ever been employed by the Federal Government, a contractor (including subsidiaries, parents, and affiliates) that performed work for the Defense Health Agency – DHA, served in the Military, and/or were a Political Appointee?