Experienced Community Manager (Crypto Casino & Sportsbook)

The Role We're looking for a experienced Community Manager who can take a Discord Server from 0 to 10K, who loves the challenge of creating engagement and who has experience working with off-the-rails degen communities. We're building a Crypto Casino that isn't afraid to push boundaries and try new things. Our product is going to push boundaries and is all in-house devved and we'd love someone who can create a unit of top-tier moderators and keep our Discord server busy, active and hilarious. What Success Looks Like (First 30 Days) Existing server set up reviewed and improved to make it fit for purpose. Discord feels alive. People are posting weird stuff. Funny stuff. Complaints are handled immediately, and mods are replying quickly and in the brand ToV. Mods/SOPs in place; spam/scam incidents reduced with fast response. Weekly events running smoothly (AMAs, tournaments, giveaways, quests). Weekly Community reports sent in to management What You’ll Do Community Growth & Engagement Run daily community engagement across Telegram + Discord with Discord the number 1 focus (TG is for announcements) Create and execute weekly content/event plans: prompts, polls, AMAs, giveaways, quests, leaderboards. Build community culture: tone of voice, memes, rituals, community “moments,” and retention loops. Identify power users, VIPs, and advocates; create programs that reward loyalty and contribution. Moderation & Safety Maintain a clean environment: remove spam/scams, enforce rules, manage bans/mutes/warnings. Set up and manage moderation workflows, escalation paths, and incident response (raids, phishing attempts, impersonators). Recruit, train, and manage volunteer mods (where applicable) with clear shifts and activity reports. Comms & Coordination Post and coordinate announcements: product updates, promotions, tournament schedules, results, and updates. Liaise with Support/Risk/Payments teams to resolve user issues quickly and escalate serious cases. Collect structured feedback from users and report it back to Product/Growth (bugs, feature requests, friction points). Community Ops & Reporting Maintain calendars, pinned posts, FAQs, onboarding messages, bot automations, and channel structure. Track and report community KPIs: active users, message volume, sentiment, retention, event participation, support deflection. 2+ years experience managing communities on Telegram and/or Discord (crypto, iGaming, fintech, gaming, or similar). Strong written communication and the ability to match brand tone across platforms. Comfortable moderating high-traffic chats and handling conflict calmly. Organised and reliable: can run calendars, workflows, and repeatable weekly plans. Familiarity with bots, roles, and community tooling (e.g., MEE6, Dyno, Collab.Land, etc.). Experience in crypto casinos / sportsbooks / iGaming. Experience working with KOLs/influencers and coordinating community-driven campaigns. Basic analytics skills (dashboards, KPI reporting, sentiment tracking). Event/community growth experience (quests, referral programs, tournaments). KPIs You’ll Own Daily active community members (TG/Discord) Engagement rate (messages per active user, participation in events) Community growth (new members, retention) Sentiment and issue resolution speed Spam/scam reduction and response time What We Offer Competitive salary + performance bonus Fast-paced team and high ownership Remote-friendly environment Room to grow into Community Lead / Head of Community