Family Experience Partner

📣 We’re on the lookout for a Family Experience Partner! 📍 Based in Cannon Hill | 🏡 Hybrid – 2 days WFH | 🕒 Monday to Friday, 8:30am–5:00pm At Story House Early Learning, we know that every child’s story begins with a strong start and that starts with engaged, supported families. That’s where you come in. We're looking for a Family Experience Partner with experience in the Early Childhood Education and Care sector who understands the enrolment journey, Child Care Subsidy (CCS) and the importance of creating exceptional experiences for families from their very first enquiry. This is a full time position, reporting to our Head of Family Experience, you'll support families and services across QLD, NSW and VIC, managing the end-to-end enrolment experience while partnering closely with Service Managers to ensure every family feels informed, supported and excited to join Story House. 📞 Talking is our superpower. Whether it's a family with questions about enrolment, CCS or fees, or a Service Manager needing support, we believe relationships are built by picking up the phone. Emails have their place, but meaningful conversations create lasting connections. 👥 You’ll manage your own portfolio. You'll build genuine partnerships with Service Managers, becoming their trusted enrolment expert and understanding the unique needs of each service and community. You'll also guide families through one of the biggest decisions they'll make, helping them navigate everything from enquiries and tours to enrolment and funding. Your days will include: Keeping systems running smoothly across Lineleader, XAP, PRODA and more. Talking with families and services every day by phone, not just email Supporting services and families through complex queries, payment breakdowns and funding claims. Monitoring enrolments, analysing feedback and helping services lift occupancy and family satisfaction. Collaborating on initiatives that make the onboarding journey a positive one from first click to first day. Championing continuous improvement, from workflow design to stakeholder engagement. You’ll thrive in this role if you: Have experience working in the Early Childhood and Care Sector. Are a whiz with systems and spreadsheets, and love pulling insights from data Have a calm, solutions-focused approach to customer service Know your way around CCS, ACCS, ISS and Kindy funding (or can learn quickly) Are confident juggling admin, reporting, and relationship-building Have experience in the early learning sector Passionate about making a difference If you’re ready to bring the personal touch to family engagement, build connections that matter, and play a key role in shaping a family’s early learning journey apply now. Please note: This role is best suited to candidates with previous experience in an Early Childhood Education and Care administration, enrolments or centre support role. Experience with CCS and childcare management systems will be highly regarded. Our Commitment to Safety Story House Early Learning is committed to child safety. We want children to be safe, happy and empowered and are committed to the safety, participation and empowerment of all children. As an Early Childhood Educator, you play an important role in creating safe, inclusive and nurturing environments where children feel valued, respected and protected. We are committed to child safe principles and embedding the Child Safe Standards across our services. We encourage applications from candidates who share our commitment to child safety, inclusion and respectful relationships with children and families. All applicants will be subject to child safety screening, including Working with Children Checks and reference checks. Story House Early Learning is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment, providing mutual respect for all employees. At Story House, we prioritise the safety and wellbeing of our community, which is why we are committed to the Child Safe Standards and have Safety as one of our values.