Family Services Specialist

Child Care Choices of Boston is dedicated to empowering families through support, resources, technical assistance, training, and childcare expertise. The Family Services Specialist is responsible for providing consumer education to families seeking and receiving child care subsidies funded by the Department of Early Education and Care while guiding them through the intake, eligibility, and voucher process and offering ongoing support to help families understand and maintain their child care benefits. Key Responsibilities Responsible for providing consumer education to families seeking and receiving child care subsidies funded by the Department of Early Education and Care (EEC). Assist families with the intake and eligibility process and follow-up services, providing technical assistance and communication around the subsidy system to parents and providers. Assess eligibility and issue vouchers for families within the EEC funded subsidy system, including DTA and Income Eligible. Provide technical assistance and accurate information to families regarding their role and continued access to child care voucher subsidies. Maintain files and update parent records and database information. Support parents as the link between providers in the voucher system, and assist them in changing providers. Perform other related duties as assigned from time to time. Skills, Knowledge and Expertise Minimum of a high school diploma or equivalent with one to three years of related work experience required. Bachelor’s degree in Early Childhood Education or related field preferred. Must have excellent organizational skills, communication skills and proficiency in Microsoft Office systems. Knowledge of Massachusetts child care subsidy system, and knowledge of early childhood development demonstrated through work experience or education. Ability to travel locally, and work occasional evenings/weekends as required. Bilingual Spanish preferred (not required) Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds. Expected Salary: $49,103.60 annually ($26.98/hour) USD. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm. Why Work Here Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change. Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration. Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies. Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans. A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable. Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.