Family Success Liaison

MeBe is a provider of evidence-based therapies for children with autism and other special needs. Our mission is to empower families, professionals, and communities by educating and training them on evidence-based approaches. Our secret sauce? Play-filled, research-based care across multi-disciplines including ABA, Speech and OT. At MeBe, you’ll be offered more than a job. You’ll receive training and support to develop your career and grow as an individual. You’ll work with extraordinary team members who share a common goal, to help children with autism be their best selves. Your days will be filled with meaning and purpose. MeBe is seeking a highly motivated, high-energy Family Success Lead. In this sales & account management role, you'll help families navigate their journey as a MeBe client; everything from discussing what services they need and when they need them, to navigating the insurance and authorization scene, the assignment of their clinical team, and ensuring they are satisfied after services begin. You will serve as the face of MeBe, and we're looking to hire motivated individuals who can make an awesome first impression with every individual who reaches out to MeBe. In this role, you will be responsible for expanding our brand through prospecting and driving revenue through the relationships you develop. The ideal Family Success Lead is passionate about client success, enjoys working one-on-one with clients, and thrives in an inside sales environment. We're committed to providing clients outstanding clinical services with MeBe and, like everything at MeBe, it all starts with great people on that first call! What You'll Be Doing: Serve as the primary point of contact for prospective families, driving conversion from initial inquiry through enrollment. Respond to inbound calls and emails while actively following up on leads and referrals to guide families toward enrollment. Advise prospective families on services, scheduling, and insurance while driving progression through the enrollment process. Partner with Site/Area Directors to move families efficiently from initial contact through onboarding to service start. Manage a high volume of prospective and new clients, tracking progress in Zoho to ensure consistent movement toward enrollment. Proactively connect with prospective and current clients to drive enrollment and expand services through thoughtful upselling. Own the client experience by ensuring timely outreach, consistent follow-ups, clear expectation setting, and effective handoffs to clinical teams based on client needs. This role requires flexibility in scheduling to meet families when they are available, including evenings and occasional extended hours. Other duties, as assigned. Qualifications: 3-5 years experience in a high-volume, client-facing role (sales, intake, account management, or care coordination), with a strong track record of managing inbound and outbound communication Minimum 1 year ABA intake experience required Preference for candidates in PST Demonstrated ability to convert leads into active clients, guiding individuals through a multi-step decision or enrollment process Strong follow-through and organization skills, with the ability to manage multiple prospective and active clients simultaneously without losing momentum Experience working within a CRM system (Zoho, Salesforce, or similar) to track pipeline, document interactions, and manage follow-ups Comfort discussing services, scheduling, and insurance/authorization processes, with the ability to clearly explain next steps and set expectations Ability to proactively engage clients through outreach, follow-ups, and relationship-building to support both conversion and retention Strong communication skills, with the ability to build trust quickly and guide families through potentially complex or emotional decisions Ability to partner cross-functionally (e.g., with Site/Area Directors or clinical teams) to ensure smooth handoffs and service start Detail-oriented with strong time management skills, ensuring no gaps in the client experience from inquiry through onboarding Adaptability in a fast-paced environment, with the ability to prioritize and shift focus as needed Comfort working a flexible schedule, including evenings, to align with family availability Benefits Include: ● Industry benchmarked, competitive pay ● Hourly $27-$32, depending on experience ● Twenty-nine paid days off ● Medical, Vision, Dental- 80% Employee, 50% Dependents ● Life, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness Insurance ● Protect your pet with discounted pet insurance ● Secure your future with our 401k program ● Tuition discounts available to all employees through our University Partnerships