Field Application Engineer, Onboard & Testing

Location: Norcross, GA or remote in Eastern US ABOUT OUR MISSION: Join the forefront of innovation and make an impact at Safran Defense & Space, Inc.! Safran Defense & Space Inc. (Safran DSI), headquartered in Arlington, Va., is a leading U.S. aerospace company dedicated to supporting national defense and space missions. As a trusted partner to the U.S. armed forces, government agencies, and commercial sectors, Safran DSI delivers advanced technology solutions through its specialized business units: Assured PNT, Geospatial AI, Optronics, Space Solutions, and Testing & Telemetry. Safran DSI Testing & Telemetry offers state-of-the-art data acquisition systems, recorders, download stations, RF receivers and transmitters, and telemetry tracking antennas, ensuring reliable mission data management. Additionally, our airborne mission data management systems provide comprehensive solutions for collecting and analyzing mission-critical information. If you’re ready to join our mission and serve those who serve, Safran DSI is the perfect place for you to take your career to the next level. Make a real difference and be part of something extraordinary. Apply now and help us build the future of defense and space. POSITION PROFILE: The Field Application Engineer (FAE) responsibilities include customer pre-sales and post-sales support for airborne Flight Test and Mission Instrumentation/ Recorders/Servers systems. The FAE will be responsible for customer support, training, and serve as a liaison with factory engineering development and other product support entities. The FAE will be responsible for remote and on-site pre- and post-sale product demonstrations, customer support, and supporting sales events such as trade shows RESPONSIBILITIES: Install software and perform tests Provide customer training Write service minutes and test reports Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current products, features, functions, and procedures Coordinate development activities between customer, U.S. team and factory technical liaisons Provide onsite and remote technical support including acceptance tests, installations, maintenance, repairs, and troubleshooting WHAT YOU’LL NEED TO BE SUCCESSFUL: Bachelor’s degree in Engineering or related discipline, or equivalent combination of education and work experience 5-10 years of relevant experience or equivalent combination of education and training Must have extensive network experience and understanding of Ethernet networks, switches/routers, and protocols Demonstrated skill and ability to analyze and develop innovative solutions to troubleshoot and solve complex problems Ability to communicate effectively at all levels of the organization Strong interpersonal communication skills, both verbal and written, with a proven ability to be assertive yet approachable delivering a positive customer service experience both internally and externally Ability to work in a highly collaborative team working environment, as well as on a self-directed basis when required Customer focused with a desire to do what is best for the customer Proficient in Microsoft Office IDEALLY, YOU’LL ALSO HAVE: Experience or willingness to learn about flight testing, flight recorders, telemetry systems, data acquisition systems, mission systems – servers & recorders Experience with Mission Systems for flight data recording, data acquisition, and network file servers desired Knowledge of mission/avionics video and data recorders/servers, embedded processors, firmware uploads Experience in Aerospace/Defense Familiarity with government sales, sales to prime contractors and/or aerospace industry Due to multiple interactions with the teams located in France and Germany, knowledge of European cultures and/or languages would be a plus Familiarity with working in an ITAR environment TRAVEL: Up to 50% domestic and international Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. EOE/AA/M/F/Vets – US Protected Individual status required (US citizen, lawful permanent resident, asylee, refugee or temporary resident (as defined at 8 USC 1160(a). Nearest Major Market: Atlanta