Field Claims Specialist

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary Responsible for examining the more complex termite damage claims in assigned geographic region(s) to determine nature and extent of loss using estimates/appraisals to review and document claims. Conducts liability and root cause investigations on identified claims. Assists in determination of resolution of claim. This is an individual contributor position and does not manage people. Key Performance Indicators Life-cyle of Claim Reduction in total claim spend Reduction in total claims opened Reduction of Litigated Claims Principal Duties and Responsibilities Handle termite damage claims (review and determine course of action on each claim assigned for supporting final disposition of a loss) Work directly with internal and external customers to develop evidence and establish facts on assigned claims Determine root cause, remedial treatment requirements and proper scope of damage repairs efforts to resolve timely. Conduct thorough investigations and keep accurate , relevant documentation of activity to build knowledge database Organize, plan and prioritize work activities to track and stay current with claim assignments and to ensure prompt conclusion of lifecycle of claim. Support BU and Field through branch visits to conduct training, claims investigations and resolution. Monitor and ensure that the Terminix Contractor Network is appropriately maintained to ensure contractor compliance and quality review for best customer relationships. CANDIDATE SUMMARY Required Experience 5+ years experience in handling/processing termite damage claims Experience with relationship building Results oriented in fast pace environment Demonstrated advanced problem solving skills Excellent influencing and negotiation skills Detail oriented/analytical Required Leadership Traits and Characteristics Excellent communication skills both written and verbal Advanced time management skills Sound judgement and acts decisively Value ethics and integrity Coaching Skills Formal Education, Qualifications or Training Bachelor’s degree, preferred Licenses/certifications as required Compensation Range $70,700 - $92,000 / year While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.