Field Quality Manager

Reporting Location: Chicago - 345 North Morgan $108,750-$115,000 Workplace Type: Hybrid ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries., we offer an impressive range of solutions – from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas. Most importantly, we're a place where you can achieve great things, and be recognized as the best. WHAT MATTERS THE MOST Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving. tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com. ROLE OVERVIEW The Field Quality Manger will be responsible for executing the tms field quality strategy— ensuring that packaging provides the required level of protection, performance and functionality to meet consumer demands. This individual will spend the majority of time in the field communicating, interacting and building strong relationships with customers at many levels to learn their business and structure and apply packaging quality expertise. Excellent communication skills, relationship-management skills and organizational skills are essential. Individual will assess packaging performance, react to packaging issues using HAVI protocol and assist with new product launches Responsibilities: Build strong rapport with new and existing customers and suppliers at multiple levels and manage quality-related communications with them in the field Support packaging innovation concepts activities and Project Alliance initiatives Domestic travel including local and/or overnight up to 75% Perform field surveys of finished product in the restaurants throughout assigned division to ensure all products conform to predetermined standards and specifications. Report survey results to a central data management system through a variety of technologies and mobile devices. Establish and grow relationships with partners (owner/operators, regional staff and relevant partners) and be the primary communication link for QA issues for McDonald’s Field Team and restaurants. Identify key partners and influencers and leverage those relationships to improve the HAVI/McD partnership. Attend strategic customer meetings within assigned division (ROAs, co-op meetings, etc.) Become our customer’s quality resource for assigned division; be a true packaging “go-to”. Investigate special situations and assist with product recoveries when necessary SKILLS AND EXPERIENCE Bachelor’s degree in Packaging or related field, or Equivalent combination of education, training, and relevant work experience 5 years of experience in packaging 5 years of food packaging or quality assurance experience Broad technical background Proficient with Microsoft Word, Excel, Powerpoint Field Quality experience Business travel experience Ability to work remotely and independently with minimal direct supervision Effective and professional communication/relationship-management skills Excellent time-management skills, including travel Solid statistical/mathematical skills Understanding of Continuous Improvement techniques Process/technical knowledge Positive approach to solving challenges of the business and overcoming obstacles Detail oriented and organized Ability to prioritize and complete tasks in an efficient manner Starting salary between $108,750 - $115,000 TOTAL REWARDS Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant: Our commitment to rewarding results Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success There's more ... Generous medical, dental, vision and other great benefits Paid parental and medical leave programs 401(k) with a company match component and profit sharing 15 days of paid time off plus company holidays Hybrid work model Tuition reimbursement and student loan repayment assistance Inclusive employee resource groups EQUAL OPPORTUNITY EMPLOYER We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. RECRUITING AGENCIES tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.