Field Service Engineer

Job Description Summary As a Junior Field Service Engineer, you’ll be responsible for installation, configuration, maintenance, and repair of medical equipment, ensuring optimal performance and compliance with regulatory standards. Job location: Masovian Voivodeship (main) and additionally: Lodz Voivodeship, Warmia-Masuria Voivodeship, Podlaskie Voivodeship (work on field) Job Description Responsibilities Installing and configuring a range of medical equipment, with a primary focus on a specific modality (CT or MRI), Conducting testing and calibration to ensure optimal system performance, Training medical staff on equipment operation and basic troubleshooting, Performing preventive maintenance and corrective repairs of moderate complexity, Maintaining accurate service documentation, including debriefing reports, parts ordering, and KPI tracking, Applying and promoting EHS and compliance standards while coaching others to ensure adherence, Leveraging customer knowledge to support contract retention and drive on-demand service revenue growth, Escalating complex technical issues to senior or more experienced colleagues as needed, Leading customer communications and serving as the primary escalation point for service-related concerns, including installations, Providing remote troubleshooting, diagnostics, and issue resolution for medical equipment. Required Qualifications & Skills Successfully completed ECT program or foundational experience in a similar role, Proficient in one modality; developing knowledge in another, EHS champion with strong compliance mindset, Knowledge of Lean & Continuous Improvement principles, In-depth knowledge of all processes and tools related to the role, Strong written and verbal communication skills. English: read, understand, and hold conversations, Skilled in using Excel, PowerPoint, and other tools to analyze service data and present findings clearly and effectively, Comfortable using digital tools to analyze performance data and communicate results through structured presentations, Capable of assisting with network setup and troubleshooting for connected medical devices, including IP configuration and basic IT coordination. Behavior & Soft Skills Embrace company cultural behaviors, Safety-first mindset, Technical curiosity to learn and solve problems, Collaboration and one-team approach, Rigor, organization, and efficient time management, Listening skills and composure, Seeking feedback and advice to grow and learn, Customer-focused mindset, Ability to adapt to change with a positive attitude. #LI-Remote #LI-MT1 Pay Range For Poland based positions, Annual Salary Range:117,600.00PLN-161,700.00PLN Placement within this range depends on: Relevant skills and qualifications Prior job-related experience Internal equity considerations (alignment with colleagues in similar roles) e.t.c. We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations. Benefits & Rewards In addition to base salary, our employees have access to a comprehensive package of benefits and allowances, which may include: Health & wellness coverage Retirement and or savings plans Allowances or benefits to support role requirements (e.g., mobility, transport, or role-specific needs such as a company car or allowance where applicable) Work-life balance support (e.g., flexible working, leave programs) Recognition and incentive programs aligned with performance and company success The exact benefits package depends on the role, location, and employment terms as specified in the Colleague Value Proposition document that will be shared prior to the interview or at the offer discussion stage. Performance Bonus: Details to be shared during offer discussions Additional Information Relocation Assistance Provided: No