Field Service Engineer (Automation) - Germany

Field Service Engineer (Automation) - Germany Automata is transforming the way labs work with open, integrated automation. Our mission is to unlock the potential of labs and the potential of the people who work in them. We usually respond within three days Level : 3 Salary band : €46,000 - €69,000 Location : On Site | Germany, Frankfurt At Automata , we're on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences—from diagnostics and drug discovery to synthetic biology. But we’re more than just a company disrupting the industry—we're a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest. Why Work at Automata? Impact : Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation. Innovation : You’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots). Growth : We invest in our people . Whether through hands-on experience, professional development, or collaborative projects, you’ll grow both professionally and personally. Community : Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it). We are looking for a Field Service Engineer (Automation) - Germany whose mission is to be customer focused, able to adapt to different situations, with good problem solving skills around automated installations. Must be a great team player, also comfortable working with other teams and departments, have good communication skills and be willing to be based in Germany. Why is this role important for Automata? This position ensures our clients' systems run efficiently, minimising downtime, optimising performance, and providing essential support for complex automation processes. You will play a key role in helping customers achieve greater operational efficiency through our cutting-edge technology and workflows. In this role you will be responsible for: Supporting and deploying automated platforms at Automata Germany build facility and customer sites. Keeping deployment/service documentation up to date, accurate and punctual. Supporting and maintaining automated platforms at customer sites. Overseeing 3rd party service providers during maintenance visits. Service desk support is also required. Any other overseas work as required by the company. What it takes: German/English proficiency. Proven experience working in a similar role. Experience working with robotics or laboratory hardware, control panels and electrical circuits. Python programming skills. Customer-facing skills. Attention to detail in your work. Nice to haves: Experience of training and/or servicing of Scara robots. Experience of working within a laboratory environment. What gets us excited? We’re passionate about the future of Technology and Automation and our growing success is built upon like minded individuals who share our passion. Excited about cutting edge technology? At Automata - and the production team in particular - we are at the bleeding edge of robotics and automation, delivering working, tailored solutions to our customers at a regular cadence. If this sounds like a good fit and have tick the right boxes, you will love having the opportunity to build something that immediately adds value. UK Team Benefits: 🍎 Vitality Health Insurance 👀 Eye Care 🚗 Salary Sacrifice - EV 🚲 Salary Sacrifice - Bike & Tech 🧘🏼‍♀️ Wellbeing & Support ☀️ Wellbeing & Development Allowance 💙 Spill & Employee Assistance Programme 😊 Additional Leave 👵🏼 Pension Scheme 🫂 Group Life & Critical Illness cover We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited. Department Customer Experience Locations Frankfurt Remote status Hybrid Frankfurt