Field Service Engineer II

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit. Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business. The Field Service Engineer 2 (FSE 2) is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations. This position requires critical problem-solving skills, both technically and in handling customer situations. The FSE 2 is an experienced professional with well-developed communication skills who has an understanding of industry practices and company policies. As the customer-facing technical resource, the FSE 2 will be required to perform technical work and make decisions at the customer site, which will require prioritization, evaluation , and clear communication with support and guidance from a supervisor and senior-level FSEs. Responsibilities Perform successful installations at new and existing customer sites Complete regularly scheduled Preventative Maintenance activities on time Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract Complete all paperwork within departmental goals Will complete service reports, expense reports, and SFDC requirements Complete all necessary training on time to meet Quality requirements Develop working knowledge of industry practices and company policies Support the new instrument Sales Process by performing site inspections Skills Demonstrated ability to read, comprehend, and interpret scientifically written documentation, including - organizational and instrument procedures, and those from customer and/or regulatory agencies Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions Ongoing development of professional output including written and verbal communications Critical thinking in technical decision making as related to prioritizing schedule, making travel choices, and recognizing when to escalate issues to management Computer/Microsoft Office proficiency, especially in Outlook, Excel Professional email etiquette Presents recommendations and receives support and guidance from a supervisor and senior-level FSE Knowledge Experience working with mechanical systems consisting of pneumatic and servo-controlled mechanisms Experience working directly on software-controlled instruments Demonstrated experience working in ISO or GMP controlled environments in the life science field Acquired knowledge of computer networking Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required. Understanding of the FSE role and openness to mentoring by senior-level FSEs Knowledge of procedures to effectively contribute to updates and procedure improvements Education Minimum of technical degree or equivalent military experience, bachelor’s degree preferred 2+ years of relevant work experience Environmental Factors May be required to work on client sites for extended hours ABOUT RAPID MICRO BIOSYSTEMS: Rapid Micro Biosystems creates, sells, validates, and services innovative products for fast, accurate, and efficient detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products. The company’s Growth Direct™—the first and only growth-based system to automate rapid compendial QC Micro testing—ensures data integrity, compliance, and operational efficiencies driven by rapid methods and automation. Rapid Micro Biosystems is dedicated to providing groundbreaking technology and products to support companies in their journey to achieve greater reliability, efficiency, and better predictability, ultimately providing higher quality products for improved patient outcomes. Rapid Micro Biosystems is headquartered in Lexington, Massachusetts. Our research & development, and manufacturing operations are located in Lowell, Massachusetts. Additionally, we maintain field offices in Freising, Germany; Switzerland, and Singapore. Equal Opportunity: Rapid Micro Biosystems is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Rapid Micro Biosystems discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender identity, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.