Field Service Manager

Position Description Fluke Reliability is seeking an experienced Field Service Manager to lead the day-to-day execution of the Field Services team while remaining actively involved in customer-facing technical service work. This is a player-coach role responsible for leading and developing Field Service Engineers while supporting alignment, condition monitoring, product training, and other field service activities. The manager also owns key operational processes including scheduling, backlog management, forecasting, invoicing readiness, resource utilization, and Services standard work . Key Responsibilities Lead, coach, develop, and manage Field Service Engineers and other assigned Services personnel. Own day-to-day team scheduling, workload prioritization, resource allocation, and customer commitments. Manage Field Service backlog, including aging, scheduling status, risks, and conversion to revenue. Develop and maintain accurate monthly and quarterly revenue forecasts. Ensure completed service work is properly documented and processed for timely invoicing. Monitor team utilization, productivity, capacity, and overall operational performance. Perform customer-facing field service activities related to machine alignment, condition monitoring, installation/commissioning, troubleshooting, and reliability services . Deliver remote and onsite product training to customers. Serve as an escalation point for customer, technical, scheduling, and operational issues. Generate and review customer-facing service reports, findings, and recommendations. Maintain personal schedule, book required travel, and submit expenses within established timelines. Ensure direct reports meet expectations for scheduling, travel, expenses, reporting, and documentation. Ensure adherence to Services standard work, SOPs, safety requirements, quality standards, and company policies . Collaborate with Sales, Finance, Customer Support, Product Management, and Operations to support customer and business needs. Drive continuous improvement in service delivery, scheduling, forecasting, invoicing, and overall team effectiveness. Qualifications Bachelor’s degree or equivalent technical experience in mechanical/electrical engineering, reliability, industrial maintenance, or a related field. Experience in field service, machine alignment, condition monitoring, industrial maintenance, or technical services. Previous leadership, supervisory, or team lead experience preferred. Strong business acumen with experience managing or understanding revenue, backlog, forecasting, invoicing, utilization, and productivity . Strong customer communication, organization, coaching, and problem-solving skills. Ability to travel regularly throughout North America, with potential international travel. Valid Driver’s License required; Passport recommended. Ability to work in industrial environments and lift up to 50 lbs. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].