Field Service Technician

Aristocrat seeks a highly motivated Field Service Technician to become part of our ambitious New Zealand team. Our mission at Aristocrat is to bring happiness to life through the power of play. In this position, you will play a key part in achieving that goal. Our culture centers on collaboration, innovation, and a dedication to delivering flawless service. This role is critical to our organization as it ensures seamless operation of our gaming equipment, giving customers a world-class experience. As a Field Service Technician, you will have the outstanding chance to work remotely, based in Napier, NZ. This position offers the excitement of diverse challenges and the happiness of successfully delivering technical solutions. We provide comprehensive on-the-job training, empowering you to develop your skills and excel in your role. Join us in making a significant impact while advancing your career with Aristocrat! What You'll Do Perform appliance servicing, break fix, and installations for gaming equipment. Manage inventory efficiently, ensuring adequate stock levels for service requirements. Deliver outstanding customer service, addressing and resolving client concerns promptly. Conduct routine maintenance checks to guarantee flawless operation of equipment. Collaborate with the technical team to diagnose and troubleshoot equipment issues. Maintain accurate service records and documentation for all repairs and installations. Ensure compliance with safety standards and company policies. Provide training and support to clients on equipment usage and maintenance. Take part in weekend on-call rotations to handle urgent service requests. Travel to various client locations as needed to perform service tasks. Communicate effectively with clients and internal teams to determine service needs. Continuously seek opportunities to improve service delivery and client happiness. What We're Looking For Full New Zealand driver's license is strictly required. Proven ability to deliver excellent customer service. Technical background in appliance servicing and installations is preferred. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a collaborative team. Outstanding time management and organizational abilities. Effective communication skills, both written and verbal. Open to taking part in weekend on-call rotations. Familiarity with inventory management practices is a plus. Enthusiasm for learning and adapting to new technologies. If you're ready to compete in a dynamic environment and contribute to our world-class operations, apply today and become part of the Aristocrat family! Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.