Field Service Technician

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com. POSITION SUMMARY Perform duties of an on-site Mobile Technician with primary duties to Troubleshoot and Repair equipment, complete Retrofits and Campaigns and keep up with all required computer reports and logistics of the job. Goal is customer satisfaction while maintaining a mutually beneficial company objective. Position requires travel to various locations to perform work. Position will work under the guidance of the Regional Product Support Manager within the assigned territory. WHAT YOU WILL DO: On-Site Technical and Mechanic support at any location for Customer and MCI/NF support. Assemble, organize, and maintain all company reports as required. Communicate openly and professionally with internal, external customers, management, and co- workers. Investigate, identify, and report product issues, including with supplier components. Recommend course of action to solve problems with respective departments. Assists with controlled testing of components and installations as asked by Management, TSS or Engineering groups. Stay up to date with training on pertinent systems in our vehicle to perform top level OEM support of any coach or vendor components. Identify and provide suggestions on how to improve the information in technical bulletins, Maintenance, and any other Tech publications. Resolve customer problems or complaints effectively and in a timely manner for mutual customer and our company’s benefit. Work special assignments as required. Other duties as assigned. WHAT YOU NEED TO BE SUCCESSFUL: Mechanical or Technical Trade School Minimum 5 years as a Certified Technician or equivalent trade. High Problem-Solving Skills Knowledgeable on Programmable Logic Controllers (PLC) MS Office (Excel, Word, Outlook) Industry standard diagnostic software such as Cummins Insite, DDDL, Allison DOC, Wabco Toolbox,) HV experience highly desired. Must be certified as per state and provincial requirements. Laptop Computer with interfaces. Standard Hand Tools HV PPE Organizational Skills Walking, standing, sitting. Lifting and bending. Highly Technical in nature Customer Service Motivated Self Starter HV diagnostic equipment Hourly Range: $30 - $45 WHY JOIN OUR TEAM: Benefits Starting Day One of Employment! Health, dental, and vision coverage Employee Assistance Program Paid holidays Paid time off Respectful Workplace Competitive wages Ongoing training and development through a variety of initiatives 401K with Company Match