Field Service Technician

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed. Role and Responsibilities · Maintains thorough knowledge of all ImageTrac mechanical and electronic functions · Provides effective, timely and competent technical support assistance to customers · Arrives at customer sites within the contracted response times · Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.) · Strives to ensure the highest level of customer satisfaction is maintained at all times · Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software · Properly follows the call flow for all incident activity · Ensures that RMA parts are returned in a timely manner and according to current procedures · Properly tests all work performed to make sure it meets the quality expected of IBML · Meets all scheduled deadlines · Be available for dispatches during and after normal business hours as dictated by current contracts · Analyze customer operational processes for possible opportunities for IBML software sales or services · Maintain a working knowledge of PCs that are associated with all generations of ibml equipment · You may be required to submit to criminal/background checks for governmental customer services. Preferred Skills, Qualifications and Education Requirements · Associates level degree in electronics and/or mechanical engineering or equivalent work experience