Field Service Technician-Massachusetts

Description Ready to take your technical skills on the road and work with some of the most advanced manufacturing equipment in the industry? Flow is looking for a Field Service Technician who thrives on solving complex problems, helping customers succeed, and traveling to exciting locations across North America and beyond. This role supports Flow's industry-leading Waterjet, Laser, and Press Brake systems and plays a vital role in delivering exceptional customer experiences. Flow's products and laser expansion initiatives continue to be a key part of the company's growth strategy 🚀 Join Flow as a Field Service Technician Do you enjoy troubleshooting complex equipment, traveling to customer sites, and being the expert people rely on when it matters most? If so, we want to hear from you. At Flow, you'll work with world-class Waterjet, Laser, and Press Brake technologies while helping customers maximize performance, productivity, and uptime. No two days are the same—one week you might be installing a brand-new machine, the next you could be training customers, solving technical challenges, or supporting operations across North America. What You'll Do ✅ Install, commission, troubleshoot, and repair Waterjet, CNC Laser, and Press Brake equipment ✅ Provide hands-on technical support both on-site and remotely ✅ Train customers on machine operation, preventive maintenance, and safety ✅ Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, and software issues ✅ Build strong relationships with customers and become their trusted technical partner ✅ Support machine performance through routine maintenance and service excellence What Makes You a Great Fit Experience with Waterjet, CNC Laser, Press Brake, or similar industrial machinery Strong mechanical, electrical, hydraulic, and pneumatic troubleshooting skills A customer-focused mindset and excellent communication abilities Self-motivated with the ability to work independently Comfortable traveling extensively and adapting to new environments Valid driver's license and passport required Why You'll Love This Role 🌎 Travel across North America and occasionally internationally 🛠 Work with cutting-edge manufacturing technology 📈 Continuous training and career development opportunities 💰 Competitive pay: $33–$38 per hour + overtime 🏥 Comprehensive benefits including medical, dental, vision, life insurance, disability coverage, and 401(k) company match 🎓 Tuition reimbursement programs to support your professional growth The Adventure Awaits If you're the type of person who enjoys hands-on work, solving technical puzzles, meeting new people, and making a real impact at customer sites, this is more than a job—it's a career adventure. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception and ability to adjust focus. Travel Required Yes . Extensive travel in North America and some potential international