Field Services Engineer

Company Description

Martin Food Equipment is one of Ireland’s leading suppliers of commercial catering equipment, service and technical support. With more than 30 years’ experience, MFE supports customers across hospitality, retail, foodservice and QSR with equipment sales, installation, planned maintenance, reactive service and spare parts.

Our focus is simple: reliable equipment, strong technical support and keeping customers operational. This customer-focused approach has supported more than 6,000 customers over 35 years and underpins the company’s commitment to “Serving Foodservice Success.”

Role Description

The Field Services Engineer is a full-time remote role responsible for installing, commissioning, and maintaining catering equipment at customer sites. Day-to-day tasks include diagnosing and troubleshooting technical issues, performing preventive maintenance, and providing on-site and remote technical support.

The role involves coordinating service visits, documenting work performed, and ensuring equipment operates safely and efficiently.

The Field Services Engineer will collaborate with internal teams to escalate complex issues, support product improvements, and share customer feedback. This position also requires clear communication with customers, delivering professional service, training users on proper equipment operation, and promoting best practices to minimize downtime.

Qualifications

• Demonstrated experience in field service operations, including on-site installation, commissioning, and equipment repair.
• Strong troubleshooting and diagnostic skills for mechanical, electrical, or electronic systems.
• Technical support capabilities, including remote assistance, issue documentation, and collaboration with engineering teams.
• Proficiency in preventive maintenance practices, scheduled inspections, and reliability-focused servicing.
• Excellent customer service skills with the ability to communicate clearly, manage expectations, and build long-term relationships.
• Relevant technical qualification or apprenticeship in engineering, electronics, or a related discipline.
• Ability to work independently in remote settings, manage travel and schedules, and prioritize multiple service requests.
• Comfort using digital tools for service reporting, inventory management, and communication; valid driver’s license as required for field travel.
• Experience with food service or catering equipment is an advantage, along with knowledge of safety standards and regulatory compliance.
• Experience in Salesforce and Field Service App is an advantage