Field Technology Program Manager

Description About the Company ARC is a rapid-growth enterprise technology company. Since launching in late 2021 to serve frontline workers, ARC has become a category-defining device management solution and trusted partner to some of the world’s largest enterprises, including Walmart, lululemon, Gap, Inc., ShipBob, and several global leaders in supply chain and logistics. ARC was born out of ChargeItSpot, the consumer-facing tech company that pioneered phone charging solutions starting in 2012. Through smart lockers integrated with proprietary software, ARC stores, secures, and charges the company-owned handheld devices (Zebra, Honeywell, and others) that frontline workers rely on every day for package scanning, inventory lookup, task management, mobile point of sale, and more. Clients turn to ARC because managing and maintaining enterprise mobile devices post-purchase is harder than it looks. Devices go missing (25% annually), stop working, or run out of power, costing payroll time, money, and productivity. ARC virtually eliminates these issues, ensuring that devices are functional, charged, and accounted for, while improving productivity and experience for the teams on the ground. Market demand has been overwhelming. Device management has been a massive unmet need for decades, and ARC is uniquely positioned to solve it, backed by a decade of technical expertise, 8 patents and counting, and real-world experience at scale. ARC’s Mission Minimize Device Waste. Maximize Worker Productivity. Make Life Easier. ARC’s Vision Be the unrivaled leader in physical device management. With more than 25,000 ARC units deployed by 2030, ARC will simplify life for more than 1,000,000 workers every day. Want to learn more? See the work we’re doing with Sam’s Club and Walmart Canada . About the Team At ARC, we surround ourselves with independent thinkers who are detail-oriented, and customer-obsessed. Our clients have routinely called us “the most talented team they’ve ever worked with.” We value determination, resourcefulness, imagination, and follow-through. We want people who are ready to get things done. Our focus is fierce, but it’s not all hard work. We take time to get to know each other through a daily game of Jeopardy, meals together, and nights out for karaoke. We operate a hybrid work model, with most team members working in the office a couple of days a week, and the rest remotely. Our Core Values We do what we say we will do. Details matter. A lot. Bias for action. Customer obsession. Diversity and authenticity. No ego. Only outcome. Think big. Learn more about our core values here ! About the Role This is a hands-on program management role for someone who is equally comfortable in a network closet and a cross-functional planning meeting. The role sits within Operations and serves as the connective tissue between our field teams, product, and engineering. You will own the health of our deployed hardware fleet, lead technical troubleshooting in the field and remotely, and translate what you see in the real world into product improvements that make ARC better for our clients and their workers. This role requires someone who is comfortable with power tools and physical hardware, confident managing enterprise IT conversations, and sharp enough to turn field observations into structured product feedback. If you like variety, ownership, and the satisfaction of seeing your work show up in a real product used by real people, this is a good fit. Responsibilities • Translate field observations into actionable hardware and software improvements • Diagnose and troubleshoot complex network environments; serve as the technical liaison with clients’ IT teams during installs and escalations • Ensure ARC units connect reliably to client networks at installation — WiFi, ethernet, cellular, and hardwired configurations • Work alongside the Head of Field Services to keep the fleet functional; step in as an advanced technical resource when standard support isn’t enough • Partner with Product and Engineering to investigate and resolve systemic field failures, working directly with SRE and developers • Manage hardware and software testing in the field and document findings in a structured way that drives prioritization • Build and maintain dashboards that track fleet health and surface issues before they become client problems • Use data to prioritize field issues and communicate trade-offs clearly to internal stakeholders The Candidate You have seen what happens when field operations and product teams don’t talk to each other, and you know how to fix it. You think several steps ahead. You are relentless, strategic, and a long-term thinker. Details matter to you — and you get them right. You take feedback well, implement it fast, and stay focused on the outcome, not on being right. Location We are headquartered in Philadelphia, PA and the team operates on East Coast business hours. This is a hybrid position requiring at least 2–3 days per week in the office. This role also includes periodic travel to client sites for installations and field support. Benefits Health, dental and vision insurance Health Care FSA 401k plan with matching company contributions Paid time off Hybrid work environment Why Join Us We’re building something ambitious — and doing it with collaboration, conviction, and purpose. The team gels in a way that is special – our alchemy is rooted in realness, curiosity, appreciation for each other’s differences, celebration for each other’s strengths and a trust that fosters open feedback when we see an opportunity to do something better. If our mission and values resonate with you, we’d love to hear how you’d like to contribute and be part of the journey. If you have the unique combination of skills and qualities we are looking for, please submit your resume and a cover letter expressing your motivation to apply to this position at https://experiencearc.com/careers/ . ARC by ChargeItSpot is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law. Requirements Qualifications • 3+ years of experience remotely managing a fleet of hardware products • 1+ years on a cross-functional team translating operational needs into technical product improvements • Hands-on experience with hardware products that have mechanical and electrical components • Comfortable using power tools and performing physical hardware installation and troubleshooting • Experience with project management tools and methodologies Preferred Qualifications 3+ years on a cross-functional team translating operational needs into technical product improvements Strong working knowledge of WiFi, ethernet, hardwired, cellular networking, router configuration, and firewalls 4-year degree in supply chain management, industrial engineering, or a related technical field Familiarity with information security certifications such as ISO 27001 or SOC II Project Management Professional (PMP) certification or equivalent Experience with Trello, Jira, or similar project management platforms