Finance Business Process Manager

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Business Process Manager will be a team member tasked with driving application, system, and automation changes for the broader finance team. You will be supporting efforts across the CAO organization including the areas of Quote-to-Cash, Record to Report, Procure to Pay, and Hire to Retire. Working with business applications such as Oracle ERP Cloud, Zuora Billing, Salesforce, and Conga/Apttus CPQ will be central to the position. This role is about supporting run-the-business, optimization, and project level initiatives as a business lead. This individual will be required to build business cases, manage prioritization, document requirements, coordinate testing efforts, and spearhead change management for the efforts they support. As the strategic owner driving automation at scale, you will foster robust relationships with the key business partners, DTS, and the CAO leadership team to deliver measurable outcomes. Strong critical thinking, organizational, and communication skills are required. The best candidates are familiar with the operational tasks on a monthly and quarterly basis in a Finance organization as well as how to execute projects based on the software development lifecycle. This position is an individual contributor role reporting to the Senior Business Process Manager. Responsibility Serve as a team member on the Business Process team supporting run-the-business (RTB), optimization, automation, and project initiatives across various Finance processes and IT systems Build relationships with Finance, DTS (IT), and Product-Led-Growth (PLG) stakeholders to understand their requests and needs as well as advocate for finance needs in front of other stakeholders Examine current state process, diagnose challenges, and brainstorm and evaluate possible solutions for the best return on investment Translate pain points into an enhancement request by collecting and condensing the relevant details Monitor progress and communications in Jira, ServiceNow, and Slack channels Collaborate with other teams such as the Intelligent Platform Automation team and Alteryx CoE team where there is overlap or dependencies between different applications, software, and tools Partner across the accounting operations teams to drive enhancement, transformation, and automation delivery and ensure alignment on priorities Prepare user training documents and deliver end user training when appropriate Encourage the sharing of best practices and insights among all members of the team Inspire change and collaboration among diverse and distributed teams Manage workload independently and remain organized and communicative to provide updates, highlight risks, and raise escalations as appropriate Support the implementation of new boundary systems, AI tools/platforms, and process changes as business lead Support RTB requests for Oracle ERP Cloud, Zuora Billing, Salesforce, and Conga/Apttus CPQ advocating and delivering change for Finance users Attend status calls with IT vendor to collaborate and ensure on-time delivery Synthesize optimization, automation and RTB updates into executive level summaries and communications Build rapport with Finance end users and executives fostering trust and partnership Disseminate information clearly and effectively to ensure cross-functional dependencies are identified and mitigated Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's Degree in Finance/Accounting or related field 5+ years of progressive experience as a process analyst/business system analyst/transformation analyst doing functional work within a business Finance team Experience in business transformational projects/programs globally Experience in SaaS based companies Experience with a subscription based business Experience with Oracle Cloud ERP system Preferred Knowledge of Zuora Billing Process improvement and project management certifications Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $105,800.00 - $163,450.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $101,400.00 - $139,425.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $101,400.00 - $145,475.00 base salary Washington DC: $105,800.00 - $145,475.00 base salary Ohio: $90,200.00 - $124,025.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected]. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster