Finance Operations Specialist

We're all about helping brands turn ideas into impact. Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading! Your team We’re the team responsible for everything finance related; we plan, organise, audit, account, and control all finances - and you will too. Our sub teams, accounting, billing, and controlling, might be small, but we have a large impact on Frontify - we handle the money after all. We are a smart and driven bunch, and we come together in a collaborative manner to always ensure Frontify is ready for its next steps. Your mission As a Finance Operations Specialist, you’ll play an important role in shaping how Frontify manages and scales customer-related financial operations. You’ll own critical processes across the customer lifecycle — invoicing and renewals as well as operations, data integrity, and process optimization — ensuring accuracy, efficiency, and scalable process and tool setting. Working closely with Sales, Customer Success, Business Operations, and Legal, you’ll act as a trusted operational partner who helps align teams, improve workflows, and strengthen the foundations of our quote-to-cash ecosystem. Beyond day-to-day execution, you’ll own internal projects and identify opportunities for automation and scale, and help Frontify evolve its systems and processes as we continue to grow. Your responsibilities You'll own key billing processes, including subscription management, invoicing and dunning. You'll serve as a trusted operational partner for commercial teams, assisting with questions related to pricing, quoting and internal deal structuring. You'll manage customer operational requests related to purchase orders, supplier portals, payment methods, and billing inquiries. You'll maintain high standards of data quality across systems and proactively identify and resolve inconsistencies that impact reporting, processes, or customer experience. You'll analyze existing workflows and recommend improvements that increase efficiency, reduce manual effort, and support operational scalability. You'll lead recurring operational reviews, reconciliations, and data validation activities to ensure accuracy across the quote-to-cash process. You'll contribute to cross-functional projects focused on system enhancements, process optimization, automation, and AI implementation. You'll document and improve processes, helping establish best practices that enable the Finance Operations function to scale effectively. You'll collaborate with stakeholders across Legal, Revenue Operations, Sales and Customer Success to drive alignment and support business objectives. Your story You’re comfortable working in a hybrid format, with the ability to come to our St. Gallen office once per week. You have 2-3 years of experience in Finance Operations, Revenue Operations, Accounting, Business Operations, or a related field. You’ve worked with customer-facing financial processes such as billing, invoicing, collections, renewals, revenue operations, or order management. You’re comfortable taking ownership of operational processes and driving improvements that create measurable impact. You have strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and implement effective solutions. You’re highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. You’re a clear and confident communicator who can collaborate effectively with cross-functional stakeholders and explain operational concepts to different audiences. You have advanced experience working with Excel or Google Sheets. Experience with billing and ERP platforms such as Zuora, NetSuite, Salesforce, or similar tools is a plus. You enjoy improving systems and processes, and you're motivated by finding smarter ways of working. You're genuinely excited about AI, and already use it to work more effectively. You speak English fluently. German is a plus. We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply. Why join us? - Thrive with the tools and support to shape your future at Frontify. - Be part of a product that connects brands and people with a human touch. - Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas. - Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you! What we offer - A minimum of 25 days annual leave per year - Parental, family care, and bereavement leave - Daily sickness benefits and accident insurance - Paid educational and wellbeing days off - Wellbeing, learning and development, and commuter allowance - Home office setup budget - Pension fund: contributions paid 60% by us and 40% by you - Access to exclusive perks and discounts from hundreds of top brands - Workation: Work from inspiring locations around the world for up to 45 days per year! - Invite to our summer company meet-up Important to us Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future. We’re committed to an inclusive hiring experience. If you need any support or adjustments during the recruitment process, please let your Talent Partner know when scheduling. Any information shared will be treated confidentially. Next steps If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you. This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next. We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.