Finance Systems Analyst (D365 Finance & Operations)

The Finance Systems Analyst sits within the Finance Systems team and supports the ongoing operation, maintenance, and enhancement of Microsoft Dynamics 365 Finance & Operations (D365 F&O). This role acts as a key link between Finance users and the core systems team, ensuring issues are resolved efficiently, processes are supported, and system performance remains stable. The role requires a solid working knowledge of D365 F&O, with the opportunity to develop deeper functional expertise over time. What You'll Do: Operational Support & Issue Resolution Provide day-to-day support for finance processes within D365 F&O, including Accounts Payable, Accounts Receivable, project accounting, invoicing, and timesheets. Investigate and resolve system issues, escalating more complex problems where appropriate. Support the resolution of workflow issues, posting errors, and data inconsistencies. Ensure timely handling of queries to minimise disruption to business operations. System Configuration & Maintenance Support configuration changes within D365 F&O under direction (e.g. setup updates and minor enhancements). Assist with the deployment of system fixes, patches, and updates. Maintain system data integrity and support user access and role reviews. Business Process Support Work closely with Finance and Project Operations teams to support core finance processes. Help ensure processes such as billing, timesheets, and month-end close run smoothly and consistently. Identify process inefficiencies and suggest practical improvements. Testing & Change Support Participate in system testing, including user acceptance testing and regression testing. Support change deployments by validating expected outcomes. Document test scenarios, results, and issues identified. Stakeholder Collaboration Liaise with Finance, IT, and external support teams to resolve system issues. Provide clear and timely updates on incidents and system changes. Support communication of system updates to end users. Documentation & Controls Maintain clear documentation for processes, system configurations, and issue resolution. Ensure all activities align with audit and internal control requirements. Support standardisation and governance of finance system processes. Who You Are: Essential Working knowledge of Microsoft Dynamics 365 Finance & Operations. Understanding of core finance processes (e.g. Procure-to-Pay, Order-to-Cash, project accounting). Experience supporting business systems or ERP environments. Strong analytical and problem-solving skills. Ability to manage multiple priorities effectively. Desirable Experience with D365 configuration or functional support. Exposure to system testing and release management. Understanding of finance controls and audit requirements. Experience in a global or multi-entity environment. D365 Knowledge: Intermediate – able to resolve issues and support configuration, but not responsible for solution design. Autonomy: Works independently on most support tasks; escalates complex issues appropriately. Ownership: Owns assigned tickets and process areas, but not end-to-end system strategy or roadmap. Stakeholder Engagement: Confident working with Finance users; limited exposure to senior leadership. Problem Solving: Handles standard and moderately complex issues effectively.