Financial Aid Representative

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . About Financial Aid and Scholarships: For information about the CSUN Financial Aid and Scholarships Department, visit our website at: https://www.csun.edu/financialaid Major Duties Under general supervision, the Financial Aid Representative provides frontline customer service by assisting students with financial aid programs, application requirements, and eligibility processes. The position reviews financial aid documentation for accuracy and compliance, responds to student inquiries, performs file review and verification activities, maintains records, participates in outreach and training activities, and refers students to appropriate campus resources when needed. Provides excellent customer service in a positive and calm manner at the counter, telephone and via email in a high volume, high profile office. Reviews intake documents for accurate completion and adherence to Federal, State, Chancellor's Office, and CSUN regulations. Responds to student email and voicemail inquiries on a daily basis using data available on SOLAR or from alternate information sources. Performs initial file review, basic verification or other production work according to training and procedures. Participates in divisional activities, trainings, meetings, committees, and outreach activities on and off-campus. Performs other duties as assigned. *NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/dta2hvsvfu3bzh2lpdi50y5s4deuhybe Qualifications Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed. Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis. Knowledge, Skills, & Abilities Demonstrates excellent customer service and interpersonal communication skills while assisting a diverse student population. Interprets and applies federal, state, CSU, and university financial aid regulations, policies, and procedures. Reviews documentation with strong attention to detail to ensure accuracy, completeness, and regulatory compliance. Analyzes information, resolves routine problems, and exercises sound judgment when determining appropriate actions or referrals. Maintains accurate electronic records and effectively uses enterprise systems and office technology to support financial aid operations. Organizes multiple priorities in a high-volume environment while maintaining professionalism, confidentiality, and responsiveness. Pay, Benefits, & Work Schedule The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more. Classification: 1035 / ASC / Grade 1 The anticipated HIRING RATE is $4047. The salary range for this classification is: $4047 - $5896 per month. HOURS: Full Time; 40 hours per week; Monday through Friday. This is a Regular position with a one-year probationary period. The position is currently hybrid (3 days in office, 2 days remote); however, this is subject to change based on student and/or operational needs. General Information Applications received through July 31, 2026, will be considered in the initial review and review of applications will continue until the position is filled. This position is sensitive as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment. Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States. Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct. Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy . Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101. Work with purpose at the CSU. Your career can change lives, communities, and futures. Watch why CSU is more than a job: https://www.youtube.com/watch?v=2VXk4PPlSl4