Financial Operations Manager, APAC

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Reporting to the Senior Manager, Strategy and Operations in the Singapore and US, this person will be among the first hires in the MY focused on Financial Operations, as part of a larger global Financial Operations (FinOps) team. The team aims to deliver operational excellence of our customer transaction lifecycle and manage our liquidity to support the company’s business growth across the globe. As a Manager, Financial Operations, you’ll work closely with counterparts within Operations but also with Commercial and Product teams to identify and remediate FinOps-related issues, while managing a team of 10-15 individuals across APAC region. What you’ll be doing: Manage a team of Senior and Associate financial operations professionals located in MY, SG and CN. Focus on scaling and operationalizing our global financial operations function while shaping the team’s strategic priorities and future growth plans. Monitor global end-to-end client transaction lifecycle, handle inquiries, detect exceptions from data reports and dashboards in a timely manner, communicate with teams and other departments to handle issues Support with daily safeguarding obligations, across multiple Airwallex entities. Monitor the clearing and settlement of client funds and global money pools; drive data oriented approaches to improve our liquidity management system, fund risk management and treasury efficiency and utilization Maintain the team knowledge base and refine the standard operating procedures; find opportunity for operational optimisation and process automation tooling. Build data-oriented performance metrics, quality assurance framework and tooling to monitor, detect, and remediate operational risk areas and control defects to minimize errors Set up compliant, accurate and timely reporting data capabilities based on external regulatory and third party requirements What you’ll bring: Bachelor’s degree or above Experienced people manager with demonstrated experience leading teams with varying levels of experience A minimum of 5 years of experience in payments or operations at a technology company Experience working in a global, dynamic environment is a plus Ability to rapidly understand new products and demonstrate problem-solving skills Strong communication skills and customer service orientation Attention to detail and tendency towards a documented approach Proficient working with data and operating in an ever-changing environment A strong team player who thrives in working in close collaboration with other teams Experience with MS Office; technical skill set of VBA, SQL, Python is a plus; visualization tools like Looker and Data Studio is a plus too. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.