Position: Fleet Operations Engineer 2
Location:PH
Work Schedule: 4 days on (10-hr shifts) + 1 overlapping workday.
Salary:Market Related
About The Role
As our Fleet Operations Engineer, you keep watch over our deployed fleet during US evening hours, working fully remote from overseas. While the US day team wraps up, you take the handoff — watching fleet health, triaging alerts, and responding to emergencies to make sure every deployed battery system is monitored, healthy, and operational.
This is not a typical monitoring role. You're the independent first responder for critical fleet alerts, using tools like Grafana, Retool, and our internal device management platforms to diagnose issues from telemetry, attempt remote remediation, and create actionable service tickets. You'll work on your own for most of the shift, with the US on-call team available for escalation when you need it.
This role is a chance to build deep expertise in distributed energy systems from the inside out. You'll learn how our battery systems behave in the field, how our alerting infrastructure works, and how telemetry data turns into a real-world diagnosis. It's best suited for someone with technical engineering experience who does their best work independently, with minimal oversight. Over time, this position can grow into fleet engineering, operations leadership, or reliability engineering.
What you'll do
Typical shift: ~70% triaging the fleet alerts queue — reviewing new issues, diagnosing from telemetry, creating service tickets, and performing remote remediation. ~20% responding to emergency alerts and managing escalations. ~10% reevaluating existing issues, maintaining queue hygiene, and improving documentation.
- Triage new fleet alert issues as they appear in the queue — review system telemetry, diagnose root causes, and either close resolved issues, create new field service tickets, or associate issues with existing tickets.
- Serve as the first responder for P1 emergency alerts via Incident.io — assess severity, attempt remote fixes, and escalate to the US on-call team with full diagnostic context when needed.
- Perform remote diagnostics and remediation using internal tooling — send device commands and resolve issues without needing anyone on site.
- Reevaluate previously triaged issues that appear healthy and confirm systems are in the correct state.
- Deliver a written shift handoff at the end of each shift summarizing all activity, open escalations, and anything the US team needs to act on.
- Identify recurring fault patterns and alerting gaps over time and flag high-impact issues to the deployments, hardware, or software teams.
- Create and maintain triage documentation, troubleshooting procedures, and runbook improvements based on patterns you discover.
What you'll bring
- 1-3 years in a field engineering, technical monitoring, IT support, operations center, or similar role involving real-time system triage and incident response.
- Strong ability to interpret telemetry data, dashboards, and system logs to diagnose technical issues.
- Proven ability to quickly learn complex technical systems (hardware telemetry, fault codes, device management tools).
- Available to work a shift that overlaps with US second-shift or overnight hours, from your own remote setup. Reliable internet and a distraction-free workspace are required.
- Comfortable working fully independently and asynchronously with a US-based team, with no in-person supervision.
- Strong written communication in English — your shift handoffs and ticket documentation are how the rest of the team understands what happened on your shift.
- Ability to make sound judgment calls on escalation and maintain consistent focus for the full shift without direct oversight.
- Attention to detail in triaging issues accurately, documenting every action taken, and keeping the queue clean without dropping threads.
- Experience with monitoring/observability platforms (Grafana, Datadog, or similar) is a plus.
- Familiarity with battery energy storage, solar, inverters, or distributed energy resources is a plus but not required.