Forward Deployed Engineer

About Hupo

We are an AI-native start-up building sales enablement products in the banking, financial services, and insurance industry; already trusted by dozens of enterprise customers (including Fortune 500 companies).

Role at a Glance

Title: Forward-Deployed Engineer

Team: Customer Success & Account Management

Employment Type: Full-time

Location: Remote (APAC)

Why This Role Matters

As a Forward-Deployed Engineer at Hupo, you'll sit at the intersection of Engineering, Product, and our enterprise customers. You'll own the technical deployment of Hupo's products across a portfolio of enterprise accounts, making sure our solutions are configured, integrated, tested, and running successfully in real-world environments.

You'll work closely with customers to understand their requirements, solve technical problems, and turn one-off needs into scalable solutions. The role is highly hands-on and client-facing, with a strong focus on moving quickly while reducing the amount of work that needs to be done by our core engineering team.

What You'll Do

Deployment & Account Delivery

• Own the end-to-end technical deployment of Hupo's products, from initial build and configuration through UAT, production launch, and post-launch iteration.
• Serve as the primary technical owner for assigned accounts, managing timelines, deliverables, and stakeholder expectations across multiple concurrent engagements.
  
  

Configuration & Customisation

• Configure and customise Hupo's products to meet customer-specific requirements, including business logic, workflows, content, and account-level settings.
• Build and quality-assure client-specific content and configurations based on customer documentation, compliance requirements, and where relevant, different languages and regulatory contexts.
  
  

Integration & Technical Solutioning

• Support integrations with customer systems, including LMS, CRM, SSO/identity platforms, APIs, and enterprise hosting and security environments.
• Translate business and commercial requirements into clear technical solutions and repeatable implementation patterns that can scale across customers.
  
  

Testing & Quality Assurance

• Own the UAT process, including gathering requirements, consolidating feedback, prioritising fixes, and implementing changes where possible.
• Establish and maintain quality standards across deployments, including building or managing testing processes and teams where needed.
  
  

Support & Troubleshooting

• Troubleshoot technical issues across Hupo's product and customer environments, resolving the majority independently and escalating to Engineering when deeper product changes are required.
• Provide technical support during pre-sales and post-sales, including demos, solution scoping, and proofs of concept.
  
  

Cross-Functional Collaboration

• Work closely with Product and Engineering to scope, prioritise, and deliver customer-driven improvements.
• Balance customer requirements with scalability and engineering effort, escalating only when deeper engineering support or novel solutions are required.
• Support customer governance, compliance, and technical reporting requirements where needed.
  
  

Process, Documentation & Impact

• Improve implementation processes, tooling, and self-serve capabilities to reduce deployment time and reliance on Engineering.
• Maintain accurate documentation across deployments, integrations, and customer configurations.
• Track implementation performance and account impact, including delivery velocity, engineering effort saved, and revenue enabled or expanded.
  
  

What Success Looks Like

Within your first few months, you'll:

• Independently own deployments across a portfolio of enterprise customers and drive them from setup through production launch.
• Build a strong understanding of Hupo's products and develop repeatable approaches for solving common customer requirements.
• Become a trusted technical partner to customers while reducing the amount of implementation and troubleshooting work that needs to be handled by Engineering.
• Identify opportunities to improve our deployment processes, tooling, and product so we can scale implementations more efficiently.
  
  

You'll also be expected to continuously:

• Adapt and expand your impact as customer and business priorities evolve.
• Take ownership of new technical and customer problems as they emerge.
• Look for ways to turn one-off solutions into scalable, repeatable approaches.
  
  

What We're Looking For

Must-Haves

• Experience in a Forward-Deployed Engineer, Solutions Engineer, Implementation Engineer, or similar client-facing technical role.
• Strong software engineering fundamentals and the ability to code, debug, and troubleshoot independently.
• Experience working with AI/LLM products or enterprise AI solutions.
• Experience deploying, integrating, or implementing technical products for enterprise customers.
• Strong understanding of APIs, integrations, data flows, and enterprise systems.
• Ability to translate ambiguous customer requirements into practical technical solutions.
• Strong communication and stakeholder management skills, with the ability to work directly with technical and non-technical customers.
• Experience in scrappy, fast-paced startup environments, with the ability to operate effectively in ambiguity and build structure from the ground up.
  
  

Nice-to-Have

• Domain expertise in BFSI, particularly banking, financial services, or insurance.