Franchise Onboarding Specialist

Location Fully Remote (Preferred candidate located in Southern California) Travel : Approximately 6–12 times per year, or as business needs require, including Discovery Days, on-site training, grand openings, annual conferences, leadership meetings, and other company events. Company Overview French Florist is a floral boutique reimagining what it means to give and receive flowers. Our handcrafted arrangements are intentionally designed by expert floral designers using only the highest-quality blooms sourced from the best farms around the world. Whether for celebration, connection, or simply delight, our flowers do more than decorate—they elevate and transform moments. With thriving corporate boutiques in Los Angeles and a rapidly expanding franchise network nationwide, French Florist is on a mission to create a more loving and compassionate world through flowers. As purveyors of beauty and connection, we don’t just deliver arrangements—we deliver emotion, meaning, and magic. Role Summary The Franchise Onboarding Specialist is responsible for managing the entire onboarding experience from Franchise Agreement signing handoff through grand opening. Serving as the primary project manager and trusted advisor for new franchise owners, this role ensures each franchise location progresses through the pre-opening process on schedule while providing an exceptional onboarding experience that builds confidence, accountability, and long-term success. This role partners closely with Franchise Development, Marketing, Real Estate, Design, Construction, Training, Supply Chain, Finance, Technology, Compliance, and Executive Leadership to ensure every franchise owner receives consistent, high-touch support throughout their development journey. The individual will build and maintain scalable onboarding systems, documentation, reporting, and communication processes that support French Florist's continued franchise growth. This role begins as an individual contributor and is expected to continuously improve the onboarding experience while helping establish best-in-class franchise development systems for a rapidly expanding national franchise network. Key Responsibilities 1. Franchise Owner Onboarding & Project Management Serve as the primary point of contact for franchise owners from Franchise Agreement signing through opening day, and the initial post opening period. Lead franchise kickoff meetings and establish onboarding expectations, timelines, and milestones. Conduct recurring weekly onboarding meetings with franchise owners to review project progress, remove roadblocks, and maintain momentum. Develop, manage, and maintain detailed pre-opening project timelines for multiple franchise locations simultaneously. Monitor project milestones, identify risks, proactively address delays, and implement recovery plans when necessary. Escalate critical issues to leadership while coordinating cross-functional solutions. Build trusted relationships through proactive communication, coaching, accountability, and exceptional customer service. 2. Pre-Opening Operations & Cross-Functional Coordination Own the execution of all operational onboarding activities required for successful store openings. Collaborate with Franchise Development, Marketing, Real Estate, Design, Construction, Supply Chain, Finance, Training, Technology, and Executive Leadership throughout the development process. Coordinate vendor introductions and assist franchise owners with operational account setup. Support implementation of technology platforms, operational systems, POS, software logins, and required business tools. Ensure franchise owners understand operational requirements, deadlines, and expectations throughout each development phase. Facilitate communication between internal departments and franchise owners to maintain alignment and project continuity. 3. Training, Readiness & Compliance Partner with the Learning & Development team to coordinate timing and attendance of franchise owner, manager, and employee training. Track training registrations, attendance, certifications, and required learning path completion. Monitor completion of all onboarding documentation, operational requirements, compliance items, and brand standards. Verify franchise owner readiness through milestone tracking, readiness assessments, and opening checklists, and report status updates to the department. Maintain accurate onboarding documentation, reporting, and project records across company systems. Ensure franchise owners are fully prepared for successful grand openings. 4. Systems, Process Improvement & Franchise Support Own and evolve onboarding dashboards, project documentation, meeting notes, and franchise communication records. Manage onboarding resource libraries, SOPs, templates, and operational documentation. Continuously improve onboarding processes, systems, and tools to support a scalable franchise model. Support special projects that enhance franchise operations, onboarding, education, and franchise owner success. Contribute to the ongoing development of best-in-class franchise onboarding experiences. Qualifications Bachelor's degree in Business, Operations, Project Management, Hospitality, Education, or related field, or equivalent professional experience. 2–5 years of experience in franchise operations, onboarding, project management, customer success, implementation, client services, or related operational roles. Experience working in a franchise, multi-unit, retail, hospitality, or other high-growth business environment preferred. Demonstrated experience managing multiple complex projects simultaneously while meeting deadlines. Strong experience building, maintaining, and improving operational systems, documentation, and business processes. Project Management certification (PMP, CAPM, Google Project Management Certificate, or equivalent) preferred but not required. Experience supporting entrepreneurs, business owners, or client onboarding is highly preferred. Skills & Capabilities Exceptional project management and organizational skills with the ability to manage multiple projects simultaneously. Outstanding communication, coaching, and relationship-building abilities. Strong problem-solving skills with the ability to proactively identify risks and implement solutions. Highly organized with exceptional attention to detail and follow-through. Comfortable working independently in a fully remote environment while collaborating across multiple departments. Strong cross-functional communication and collaboration skills. Ability to build scalable processes and continuously improve systems. Customer-focused mindset with a passion for delivering exceptional franchise owner experiences. Proficiency with business technology platforms, including: Wrike Delightree Wisetail Ninety.io (EOS) Shopify VistaPrint Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Calendar) Microsoft Office Suite Project management and CRM platforms Compensation Full-Time, Exempt Position Annual Salary: $75,000–$95,000, depending on experience. Eligible for an annual performance bonus of up to 10% of base salary. What Makes This Role Exciting Opportunity to play a foundational role in building a rapidly expanding national franchise system. Be the trusted partner who guides entrepreneurs through one of the most exciting milestones of their business journey. Shape and improve the onboarding infrastructure for a luxury franchise brand experiencing significant growth. High visibility across Executive Leadership and cross-functional departments. Opportunity to build scalable systems, processes, and best practices that will support the company's long-term franchise success. Work for a mission-driven company dedicated to creating beauty, connection, and meaningful experiences through flowers. Join a collaborative team that values innovation, operational excellence, and exceptional franchise owner support.