Franchise Performance Consultant

Christian Brothers Automotive At Christian Brothers Automotive, we’re in the business of serving others. Fixing cars is the vehicle for us to do just that. Founded in 1982 with a mission to love our neighbors as ourselves, we’ve quickly grown to over 300 locations across 30 states. From our shops across the country to our Support Center headquarters in Houston, Texas. we’re committed to being a top place to work, prioritizing diverse perspectives, a joyful and collaborative work environment, and opportunities to serve our guests and communities. Mission Statement: To glorify God by serving our team, guests, and communities with excellence. Benefits: Hybrid & In-office Work Schedule Group Health, Vision, Dental, Disability, and Life Insurance. 401K Match Employee Stock Ownership Program 3 Weeks of Paid Vacation 10 Paid Holidays Discounted Automotive Repair (at participating locations) Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar Job Title: Franchise Performance Consultant Job Location: 17725 Katy Fwy, Houston, TX 77094 This role is not eligible for visa sponsorship. Job Overview: The Franchise Performance Consultant (FPC) acts as a strategic advisor and brand ambassador, helping franchisees achieve operational excellence in key areas such as profitability, customer service, staffing, and workflow. Serving as the main link between franchisees and the Support Center, the FPC offers expert guidance, builds strong relationships, and promotes the brand’s mission and values. If selected, the hire for this role will have to demonstrate success as an employee of a franchise Christian Brothers Automotive location for 6 months to a year, possibly longer, depending upon the speed of role mastery and the needs of the Support Center hiring timeline. Benefits as an employee of an individually owned and operated Christian Brothers Automotive franchise will vary as elected by the owner of that location. Responsibilities: Coaching & Development Help the Support Center to achieve its number one priority, “Increase individual franchise net profit while maximizing spiritual impact.” Mentor franchisees on best practices and operational standards demonstrated across the brand. Deliver financial training and guidance (P&L, Balance Sheet, Gap Analysis) to promote profitability and sustainable growth. Empower franchisees to become community leaders through sound business practices and service excellence. Operational Support Collaborate with franchisees to analyze current business performance and develop tailored strategies that maximize growth and efficiency based on real-time operational insights. Conduct on-site evaluations to assess store performance and adherence to standard operating procedures. Analyze guest survey feedback to identify strengths and opportunities for improvement. Coordinate with internal teams to ensure franchisees receive comprehensive support and aligned resources. Relationship Management Leverage strong, trust-based relationships to provide honest, constructive feedback—sometimes delivering difficult truths with empathy and care to support franchisees’ long-term success and sustainability. Act as a liaison and advocate to encourage franchisees to maximize their business potential. Administrative Excellence Plan and manage travel schedules efficiently, demonstrating stewardship of time and resources. Maintain accurate documentation and reporting to support franchisee development and accountability. Required Skills Strong interpersonal and relationship-building abilities. Excellent verbal and written communication. Critical thinking and problem-solving. Ability to navigate difficult conversations with empathy and clarity. Able to influence others and drive change Behaviors Self-motivated and proactive. Passion for teaching and developing others. Team-oriented with a servant leadership mindset. Adaptable and resilient in dynamic environments. Culture Drivers Open to feedback and coachable Works well with others and quickly forms connections across diverse personalities. Well rounded, dependable and trustworthy. A fast learner, who quickly picks up new concepts Committed to giving back and serving others. Physical Requirements: Occasionally bending, twisting, and turning. Sitting for extended periods of time. Occasionally lift and/or move up to 50 pounds. Workplace Environment: This role will be located at the Support Center in Houston, TX after the successful employment period at an individually owned and operated Christian Brothers Automotive franchise local to the hire. Workplace culture has won repeated Top Workplace accolades by the Houston Chronicle. Open office layout to promote collaboration, conversation, and teamwork. Options to work remote/home on Mondays and Fridays. Travel is required for this role, averaging roughly one week per month. Base Salary: Competitive and commensurate with experience. All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. CBAC maintains “At will” employment practices. CBA is a participant in E-verify and will provide the federal government with new employees' form I-9 to confirm they are authorized to work in the U.S. For additional information, visit: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf