Francophone Customer Support Representative – Remote

Are you a fluent French speaker with strong English skills? Looking for a full-time remote opportunity where you can grow your career?

At TalentPop App, we’re building a world-class customer support team and are looking for talented Francophone professionals who are passionate about delivering exceptional service and creating positive customer experiences.

Important Application Note

To be prioritized, please make sure to select BOTH French and English in the "Languages You Speak" section of your application.

Your Role

Responsibilities

As a Francophone Customer Support Representative, you will play a key role in supporting our French-speaking customers while collaborating with a global team. Your responsibilities include:

• Customer Support: Assist customers via email, chat, and phone in French and English.
• Issue Resolution: Troubleshoot and resolve product, order, and account-related concerns.
• Customer Experience: Deliver high-quality, empathetic, and solution-oriented support.
• Documentation: Accurately log interactions and updates using CRM tools like Zendesk or Salesforce.
  
  

What We’re Looking For

• Language Skills: Fluent in French (C1/C2) and proficient in English.
• Experience: Minimum of 1 year in customer service (BPO, call center, or SaaS is a plus).
• Technical Skills: Comfortable navigating CRM systems and digital tools.
• Soft Skills: Strong communication, attention to detail, and problem-solving ability.
• Work Ethic: Reliable, proactive, and able to work independently in a remote setup.
  
  

Work-From-Home Requirements

• Stable internet connection (minimum 25 Mbps upload/download).
• Reliable computer (Intel i5 or equivalent minimum).
• Quiet and professional workspace.
• Headset with a clear microphone.
  
  

Why Join TalentPop?

• Fully Remote: Enjoy the flexibility of working from home.
• Career Growth: Opportunities for advancement and skill development.
• Benefits: Paid time off and monthly health stipend.
• Performance Rewards: Bonuses and incentives for top performers.
  
  

Apply Today

If you’re ready to be part of a collaborative and fast-growing international team, we’d love to hear from you.

This position is directly with TalentPop App. Take the next step in your career with us!