Francophone Customer Support Representative – Remote

About The Job

Are you fluent in French and English and looking for a full-time remote opportunity where you can grow your customer support career in an international environment?

At TalentPop App, we're growing our global customer support team and looking for talented Francophone professionals who are passionate about delivering exceptional customer experiences through clear communication, empathy, and problem-solving.

Important Application Note

To help our Recruitment Team process your application correctly, please make sure to select BOTH French and English in the “Languages You Speak” section of your application.

Your Role

Responsibilities

As a Francophone Customer Support Representative, you'll support French-speaking customers while collaborating with a global remote team. Your responsibilities will include:

• Customer Support: Assist customers through email, chat, and phone in both French and English.
• Issue Resolution: Troubleshoot and resolve product, order, account, and customer-related concerns professionally and efficiently.
• Customer Experience: Deliver empathetic, high-quality, and solutions-oriented customer support aligned with TalentPop App's service standards.
• Documentation: Accurately document customer interactions and updates using CRM and customer support platforms.
  
  

What We're Looking For

• Language Skills: Fluent in French (C1/C2 level) and proficient in English.
• Experience: Minimum of 1 year of customer service experience in remote support, BPO, call center, E-Commerce, or similar environments.
• Technical Skills: Comfortable using CRM systems, customer support platforms, and digital communication tools.
• Soft Skills: Strong communication, organization, attention to detail, and problem-solving abilities.
• Work Style: Reliable, proactive, and comfortable working independently in a remote environment.
  
  

Technical Requirements

• Stable internet connection with a minimum speed of 25 Mbps for both upload and download.
• Personally owned laptop or desktop with at least an Intel i5 processor or equivalent, and a minimum of 8GB RAM.
• Quiet and professional remote workspace suitable for calls and customer communication.
• Headset with a clear microphone.
  
  

Why Join TalentPop App?

• Permanent Remote Work: Enjoy the flexibility of working from home full-time.
• Career Growth: Opportunities for advancement, training, and long-term professional development.
• Benefits: Paid time off and health stipend depending on location.
• Performance Recognition: Bonuses and incentives for strong performance and contributions.
• Collaborative Culture: Join a supportive global team that values communication, accountability, and growth.
  
  

Apply Today

Ready to grow your remote career with TalentPop App? Apply today and become part of a collaborative international team dedicated to delivering exceptional customer support experiences.