Fraud & Financial Crime Strategy Manager

At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME Frasers Group Financial Services is the next chapter of elevation for the Frasers Group. We fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. Why join us? Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles: Think without limits - Think fast, think fearlessly, and take the team with you Own it and back yourself - Own the basics, own your role and own the results Be relevant - Relevant to our people, our partners and the planet The Role: The Payments Fraud Strategy Manager is responsible for designing, delivering and optimising the fraud strategy for the launch and ongoing management of a new Virtual Credit Card (VCC) product. This includes defining end-to-end fraud & financial crime controls across customer-present (CP) and customer-not-present (CNP) transactions, authorisation metrics, managing scheme compliance, configuring transaction monitoring rules, and ensuring Fraud & Financial Crime risks are effectively mitigated as the business moves from a closed-loop to open-loop issuing environment. The role will work closely with Compliance, Product, IT, Operations, Scheme Partners (Visa/Mastercard) and third-party fraud technology vendors to ensure a safe, compliant and commercially viable launch. Key Responsibilities: Leading the design and delivery of the VCC fraud risk framework across CNP, cross-border and tokenised transactions Defining and optimising fraud control strategy, including real-time monitoring, behavioural rules, SCA enforcement and token security Establishing fraud risk appetite, setting thresholds for losses, declines, false positives and customer friction Owning fraud and financial crime system requirements, ensuring effective integration of data, authorisation feeds and scheme signals Designing and tuning fraud detection rules and supporting the development of AI/ML capabilities Ensuring compliance with scheme requirements (VFMP, EFM), managing scheme relationships and reporting obligations Defining end-to-end fraud operations, including alert handling, escalation, authentication journeys and customer outcomes Supporting the build, readiness and capability of Fraud Operations teams ahead of launch Acting as the fraud SME within product development, embedding risk mitigation across product design and customer journeys Maintaining fraud governance, policy and MI, and presenting risk insight to key stakeholders and committees Leading fraud readiness and go-live activity, including testing, certification and rule calibration Driving post-launch optimisation, monitoring emerging threats and continuously improving control effectiveness Strong experience in card issuing fraud strategy across Visa and Mastercard products Deep understanding of CNP/CP fraud, SCA/3DS2, tokenisation, cross-border risks and merchant behaviours Hands-on experience with fraud and AML transaction monitoring platforms, including rule design and optimisation Proven capability in designing authorisation strategies, balancing fraud prevention with customer experience Strong knowledge of scheme compliance and reporting requirements (VFMP, EFM, TC40/SAFE, VCR/MasterCom) Experience delivering fraud workstreams within complex product or technology programmes Solid understanding of AML/CTF obligations within a card or payments environment Ability to translate fraud risks into clear, actionable business and system requirement Strong analytical and problem-solving skills, with a data-led approach to decision making Effective stakeholder management across Product, Technology, Operations and Scheme partners Clear and confident communicator, able to operate in fast-paced, delivery-focused environments Proactive, ownership-driven mindset with a focus on outcomes and continuous improvement As FGFS is within a regulated environment any offer is subject to satisfactory background checks including criminal record check, credit check, and employment references. Along with your benefits package we also offer a wide range of perks for our colleagues: Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values. Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew Employee Welfare Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.