Fraud & Scam Consultant

Are you resilient, customer-focused and passionate about making a real difference? We are seeking experienced customer service professionals to join one of Australia's leading banking organisations as a Fraud & Scams Officer. You can help protect customers from financial crime while providing support during some of their most challenging moments.

• Multiple 12-month contract opportunities
• Southern Adelaide location
• Level 4 above award + shift and overtime loadings
• Ongoing training, development and hybrid working opportunities

YOU | Bring your contact centre experience, investigative mindset and passion for helping others to this rewarding opportunity. You thrive in a fast-paced environment, remain calm under pressure and are committed to delivering exceptional customer outcomes, even in emotionally challenging situations. Ideally you will also bring:

• 2-3 years' experience within a high-volume contact centre or phone-based customer service environment
• Strong analytical and problem-solving skills with excellent attention to detail
• The ability to navigate multiple complex systems while maintaining accuracy
• A genuine passion for delivering exceptional customer service
• Resilience and empathy when supporting customers experiencing fraud, scams or financial hardship
• Exposure to fraud, scams, financial crime or investigations (highly regarded, but not essential)
• Knowledge of banking products and services (desirable)

THE ROLE | As a Fraud & Scams Officer, you will play a critical role in protecting customers by identifying, investigating and responding to fraudulent activity across a range of banking channels. Working within a fast-paced, phone-based environment, you will investigate suspicious transactions, prepare detailed case files and provide reassurance to customers experiencing fraud, scams, blocked accounts and other sensitive situations. Following your training period, employees working permanent late shifts will have the opportunity to work from home.

THE CLIENT | Our client is one of Australia's leading banking organisations, recognised for its commitment to customer care, innovation and employee development. You'll join a collaborative and supportive team with comprehensive training, ongoing coaching and genuine career progression opportunities within financial crime and customer operations.

Interested? Click 'Apply' now, or for a more detailed conversation, contact one of our team.

TR3 RECRUITMENT | We are a South Australian owned firm specialising in the provision of tailored recruitment and consulting services. Our primary objective is to provide the best possible service to our candidates and our clients, whilst upholding our driving principles of sustainability, mutuality and trust.

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TR3 Recruitment is committed to fostering a culture that embraces and values diversity and inclusion. Applicants of all ages, people with a disability and/or Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.