Freight Brokerage Account Manager

Job Title: Freight Brokerage Account Manager Department: Operations Support Job Status: Exempt Compensation: Direct Reports: No COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB TITLE: Freight Brokerage Account Manager DEPARTMENT: Operations Support JOB STATUS: Exempt SALARY RANGE: $50,000-$60,000 (Depending on skills and knowledge) LOCATION: Phoenix, AZ - open to remote REPORTS TO: Logistics Manager DIRECT REPORTS: No The Freight Brokerage Account Manager is responsible for managing and growing a portfolio of customer accounts while executing day-to-day freight brokerage operations. This position will manage the full customer lifecycle, including prospecting, onboarding, pricing, carrier procurement, and load execution. ESSENTIAL JOB DUTIES Prospect and onboard new customers through calls, email, and networking. Identify opportunities to expand wallet share within existing accounts. Provide competitive pricing and solutions aligned with customer needs. Source and secure reliable carrier capacity to cover customer freight. Negotiate rates with carriers to maximize margin while ensuring service. Build and maintain a network of trusted carrier partners. Develop and manage relationships with new and existing customers and shipper accounts. Track and trace loads, proactively communicating updates to customers. Manage shipments from tender through delivery, ensuring on-time performance. Resolve service issues quickly and professionally. Ensure all loads are accurately entered and maintained in the Transportation Management System (TMS). Manage load-level profitability and meet margin expectations. Stay informed about market conditions and adjust pricing strategies accordingly. Ensure accurate documentation, billing, and compliance with Company processes. Other duties as assigned. MINIMUM REQUIREMENTS Bachelor’s degree in Business Administration, Logistics, or other industry-related field preferred. Prior experience with industry load board platforms (DAT, Truck Stop) is preferred Well-developed interpersonal skills. Ability to get along with diverse personalities. Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills. Extensive knowledge of the principles, procedures, and best practices in the industry. BENEFITS: Medical, Vision, Dental, Supplemental, and Life Insurances available. Paid time off, paid holidays, paid community volunteer time 401k retirement plan #Sales