French Customer Support (part-time or full-time according to agreement)

French Customer Support (part-time or full-time according to agreement) Join us in our vision to help everyone in the world to find the right education! Apply here! We usually respond within a week Summary: As a Customer Support at Keystone Education Group you are mainly responsible for helping our clients receive the best possible user experience. You will make sure that questions and issues regarding the bookings made in our education portal are received and answered in a timely and professional manner. Further, the role includes customer service and creating tutorials and instructive material for coworkers as well as facilitating knowledge sharing within the different teams in our company. In this role you will also participate in projects outside the scope of findcoursesPRO, such as qualification of education providers, implementation of new customers and providers, client support workshops, team building activities and development of routines and enhanced products in the support-team. Relations: Clients, participants and education providers Other support team members in findcoursesPRO Sales team Operations Manager for findcoursesPro Head of Marketing Responsibilities: Client support - answering incoming service tickets and questions via our service hub Freshdesk, email and phone Handle booking requests and reminders Invoicing Publish new educations to our education portal Approve incoming reviews Follow up course attendance Implementation of new customers Keep the information on the clients site updated and functional Creating pedagogical tutorials, webinars and guides for clients Basic knowledge in different legal matters regarding booking & payment terms and clients agreements Knowledge sharing: Active and contributes with knowledge, input and ideas on joint meetings Involved in onboarding processes of new employees and provides important documents and notes Ensures that the documents and templates are up to date and available Required competences: Native speaker in French Well organized, structured, and service minded Ability to teach and mentor Solution oriented and flexible Excellent communication skills and ability to supply our customers and suppliers with information in a pedagogical way A good technical knowledge and ability to adapt new technical systems Required Attributes: Professional, with a high work ethic that always aims to exceed expectations Passionate of what you do and see possibilities in everything Performance orientated, always striving to deliver on time - and in full Prestigeless energizer that does what needs to be done Creative and driven team player Strong communication and interpersonal skills What you need to know about the role This is a customer support role, where you will assist clients and course participants via email and phone. The role is based in Stockholm, with the possibility to work partly remotely by agreement. Professional proficiency in English is required. Proficiency in Swedish is considered an advantage. The support function needs to be staffed during regular office hours. We are open to candidates interested in either part-time or full-time positions. Why us? Opportunity to make a real impact in a growing company Collaborative and international work environment High level of ownership and autonomy Meaningful projects and learning opportunities What we offer Flexible working and regular company events throughout the year An international work environment with colleagues from different nationalities A friendly and inclusive international work environment with plenty of space for initiatives and original ideas To be part of a successful, talented and fast growing team who cares deeply for our users and clients Exciting new projects in a great industry that promotes social good Regular team activities and fun events About Keystone Education Group At Keystone, you will be working with passionate, professional and high-performance individuals. Together, we have grown successfully into more than 700 talented employees with sites that are recognized as the world's leading search engines for education. Ambition, drive and great ideas help us reach our goals – join us in the next step of your career! Application Instructions Please send us your application by hitting the button "Apply here!". Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees. Business Keystone Education Group Role Other Locations Stockholm Stockholm Three of many benefits A fun workplace We believe in creating a good environment between co-workers by participating in enjoyable activities such as sports events, after works and travelling. Opportunities to grow We believe in giving every employee opportunities to develop their skills and capabilities by providing them with both external and internal courses and training. Reward for effort We believe in showing appreciation to our employees. Workplace & Culture Our workplace culture is shaped by people who are driven to achieve and dedicated to making a difference. Our vision is to find everyone in the world the right education, and our values are how we achieve that. They guide us to come together, take bold steps, innovate, and stay committed to our mission every day. Driven by our core values Creativity, Courage, Commitment and Collaboration , we craft innovative solutions and take a dynamic, flexible approach to problem-solving, embracing creativity as a catalyst for growth and progress. We face challenges head-on, with the courage to explore new paths and the expertise to turn obstacles into opportunities. By connecting as a team, we foster a collaborative and supportive environment that brings out the best in each other and keeps us aligned around a shared vision. Our workforce brings together talent from over 70 nationalities. We are a truly global team where diversity strengthens our collaboration and drives us forward. With deep commitment to our mission, we deliver with integrity, always working toward success for the students, institutions, and families we serve, helping everyone in the world find the right education. About Keystone Education Group Keystone is trusted by more than 100 million prospective students every year to help them make one of the most important decisions of their lifetimes, namely, which educational program to attend. At Keystone, we help students find the right education to pursue their dreams, whether they are seeking higher education, wanting to expand their knowledge through a course, or upskilling as a professional. For education institutions, we offer an end-to-end solution across the entire student recruitment value chain, providing tech-powered student marketing and recruitment services to over 5,500 institutions in more than 190 countries. We aim to help institutions reach, engage, recruit and enroll students at scale, without compromising on providing a quality student experience.