French + English Customer Care Specialist (Remote - Bosnia and Herzegovina, Croatia, Serbia)

Are you passionate about travel and delivering memorable guest experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy learning new tech tools? We’re looking for sharp, empathetic, and detail-driven individuals to join our new team - where hospitality meets technology. What You'll Be Doing As a Customer Care Specialist, you’ll be the heart and soul of guest experiences. Whether it’s solving booking issues, assisting with access and amenities, or just making someone’s day better - you’ll be the human touch in a tech-powered service. Here's how: Delivering 5-star service across email, chat, and phone, using a friendly and professional tone. Troubleshooting issues related to bookings, billing, access, and apartment amenities. Dig deep into problems, using your detail-oriented mindset to investigate and resolve complex queries. Documenting guest interactions and sharing feedback to help us continuously improve. Collaborating with our operations, product, and housekeeping teams to solve issues and elevate the guest journey. Acting as the voice of the customer—sharing insights to shape better services and smoother stays. What Makes You a Fantastic Fit Language skills: Fluent in French (C1) and proficient in English (B2 or higher)—both written and spoken. Customer support experience: Minimum 1 year in a multichannel environment. Empathy & communication: You're compassionate, a great communicator, and can put yourself in others' shoes. Inquisitive, problem-solving mindset: Curious, analytical, and not afraid to explore multiple angles to find the best solution. Tech-savvy: You're comfortable using multiple software tools simultaneously, including different CRMs and ticketing systems. You master new tools with ease. Startup mentality: You understand that running an innovative, customer-driven product means embarking on a journey of constant change. You are willing to keep up with the learning and advance in your role every day. Interest in sustainability and tech: You care about moving the planet into a greener future through the power of smart home solutions. What You Can Expect An employer that cares about your work experience An option to work from the comfort of home Work hours: 10 AM – 6PM and 2 PM – 10 PM, Mon-Sun A stable and competitive income Additional vacation days based on tenure An opportunity to grow and develop in your career MultiSport membership option (currently in Croatia only due to program availability) A truly great team by your side with a transparent and open work culture Sounds good? We can't wait to meet you!