Front of House Receptionist

Front of House Receptionist Join Jellycat’s London team as the welcoming face of our office, creating warm and memorable experiences while keeping front of house operations running smoothly. For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them. Join the playful heart of Jellycat; our London office. As Receptionist, you’ll be the welcoming face of a company where creativity, quality, and joy come together. This role is perfect for someone who brings warmth, professionalism, and a keen eye for detail to every interaction. From greeting guests with a smile to keeping our beautifully designed office running smoothly, you’ll help create a front-of-house experience that reflects the charm and imagination at the core of our luxury brand. This role is onsite and is based in the office 5 days a week. You'll be; Greeting and assisting all visitors and direct them appropriately, ensuring a welcoming atmosphere. Maintaining excellent standards of cleanliness and presentation of the reception areas. Organising and preparing catering for external and internal meetings. Receiving, sorting and distributing daily mail and deliveries with efficiency. Providing basic administrative support (e.g., data entry, filing, copying). Maintaining visitor logs and issue security passes when required. Coordinating with internal departments as needed. Supporting Office Manager with office operations and ad hoc tasks, including ordering supplies and liaising with vendors. Supporting Office Assistant with welcome packs and organise new starter passes. You'll have; Proven experience as a receptionist, front desk representative, or similar role. Excellent communication and interpersonal skills. Strong organisational skills, particularly with changing priorities. A keen eye and attention to detail. Ability to multitask and remain calm under pressure. High level of discretion and respect for confidentiality. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). A professional presence with a friendly and approachable manner. A passion for delivering memorable experiences. Department People Locations London Remote status Hybrid Employment type Full-time London Our Perks & Benefits Discretionary Bonus Scheme This role will be eligible to participate in a discretionary annual bonus scheme with awards based on both company and individual performance. Private Medical Insurance We offer a premium level of cover for all Head Office employees through Vitality including Optical and Dental cover. Group Life Cover We offer Life Insurance at 4 x basic salary 25 days paid holiday We value that you get more time with your family and friends. Therefore we offer everybody 25 days paid holiday. Hybrid working We value work-life balance highly, therefore we work a hybrid model which consists of coming into the office a minimum of three days a week. Employee Assistance Program Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program through Health Assured. Private Chef! Every Monday, Tuesday and Thursday we have the pleasure of having our own Private Chef team who prepare us all a buffet style breakfast and lunch. This is subsidised by the company with a small employee contribution. Regular social & team events We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team. Contributory Pension Scheme We offer a salary sacrifice pension scheme through Scottish Widows with a company and employee contribution of 5% each (you can of course increase your contribution).