FTL Track & Trace Specialist

About Expedock Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to help businesses scale efficiently. Who We Need Got a knack for coordination and an eye for detail? We’re looking for a proactive FTL Operator who can manage full truckload shipments end to end, maintain strong carrier relationships, and ensure every delivery runs smoothly and on time. Schedule: Night Shift (9PM - 6AM) Location: Fully Remote (WFH) What You’ll Do Engage directly with vendors and carriers, including dispatchers, to initiate GPS-based tracking for full truckload (FTL) shipments. Build and maintain strong carrier relationships to ensure smooth coordination of shipments. Meet and maintain role KPIs to ensure timely and accurate execution of operational processes — using your discretion and judgment with minimal supervision. Troubleshoot technical issues, initialize ELD and TMS connection requests, and access customer TMS portals to post shipment updates. Respond promptly and professionally to customer and carrier inquiries via phone and email. Ensure the timely and accurate delivery of cargo to key FTL customers. Verify that all shipment documentation is accurate and complete, including bills of lading and other support materials. Oversee collection and delivery activities on behalf of key clients. Schedule and trace customer shipments from pickup to delivery, ensuring accuracy in all domestic transportation records. Process transportation documentation with great attention to detail and compliance. Support the Director of Domestic Transportation with administrative tasks and other assigned duties. Participate in weekend rotations as needed. Fulfill other responsibilities as assigned by management on a day-to-day basis. What You Need 2–3 years of industry-related experience in logistics, transportation, or freight forwarding. Strong customer service skills and the ability to manage communication professionally and efficiently. Working knowledge of freight forwarding procedures, regulations, and departments. Proficiency in desktop and web applications, including Transportation Management Systems (TMS) and Microsoft Office Suite (Excel, Outlook). Experience with systems such as Cargowise, SAP, or Turvo is a plus. Basic understanding of database structures, networking, and application interfaces. Excellent attention to detail, time management, and problem-solving skills. Why Expedock HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success. Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows. Candidate Data & Privacy Notice By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to: Evaluate your qualifications and suitability for current and future roles Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience Maintain talent pools for future opportunities, where permitted by law We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.